Chaniyah White

• Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
• Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
• Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
• Enhanced team productivity through effective collaboration and communication with colleagues.
• Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
• Engage in inbound and outbound calls with consumers looking to compare insurance rates.
• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met.
• Ask qualifying questions to match them with the best insurance agent for their needs.

• Demonstrated a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
• Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
• Collaborated with other departments to resolve complex issues, resulting in improved member experiences.
• Consistently met or exceeded individual performance goals while contributing to overall team success.
• Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
• Managed customer relations through communication and helpful interactions.
• Assisted the assistant manager with opening and closing of the store, monitored cleanliness of front end, and balancing of the cash drawer from open and close
• Processing member purchases & assisting members with payments according to company policies and procedures for different membership and payment types.
• Assisting members with transactions utilizing registers or self-checkout area

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Streamlined the checkout process for faster service and improved customer experience.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Redeemed coupons to discount purchases.
• Monitored self-checkout systems and provided help in resolving complex problems.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered questions about store policies and addressed customer concerns.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Make sure fitting rooms are cleaned and re-hang merchandise as needed

• Price Tag Merchandise