Summary
Overview
Work History
Education
Skills
Timeline
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Chanlethia Kemp

Ellenwood,GA

Summary

Proven Dispatcher Office Assistant with a track record of enhancing routing efficiency and customer satisfaction at TRG Trucking. Skilled in prioritization and route planning, adept at optimizing fleet operations and streamlining administrative processes. Demonstrates exceptional typing speed and scheduling coordination, significantly improving office productivity and service delivery. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

7
7
years of professional experience

Work History

Dispatcher Office Assistant

TRG Trucking
03.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.

Dispatcher Office Assistant

DW&M Trucking
06.2017 - 04.2019
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.

Education

Certificate of Technical Studies - Early Childhood Education

Atlanta Technical College
Atlanta, GA
05.2021

Skills

  • Typing Speed
  • Scheduling Coordination
  • Prioritization
  • Route Planning

Timeline

Dispatcher Office Assistant

TRG Trucking
03.2019 - Current

Dispatcher Office Assistant

DW&M Trucking
06.2017 - 04.2019

Certificate of Technical Studies - Early Childhood Education

Atlanta Technical College

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Chanlethia Kemp