Chan Mattoon
Schertz,TX
Summary
Accomplished Patient Service Representative at Baptist M&S Imaging, renowned for exceptional customer service and efficient appointment scheduling. Leveraged reliability and open-mindedness to enhance patient satisfaction and streamline operations. Proven track record in improving service delivery, mentoring new hires, and managing patient data with utmost accuracy.
Overview
22
22
years of professional experience
Work History
Receptionist
River City Imaging Center
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handle patient cancelations, reschedules, and follow-up calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Schedule and confirm patient appointments for various imaging services.
- Provides backup assistance to other associates in the department upon completion of duties.
Patient Service Representative/Team Lead
Baptist M&S Imaging
09.2023 - 12.2024
- Greet and check-in patients at the front desk. Scanned in ID and Insurance cards. Assisted in creating Exam CD's and print reports.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Entered in Referrals and scheduled appointments.
- Scheduled and maintained the MRI schedule. Worked closely with the MRI tech to review the schedule and verify referrals for next day arrivals. Assisted by bringing back the patients to the exam room.
- Communicates appropriate preparation(s) and other information to callers and patients.
- Collected self-pay, copays and deductibles at time of serviced.
- Assist in training new hire employees.
- Kept patient and manager informed regarding patient flow.
- Counted and balanced the petty cash drawer. Filed the weekly deposit report and dropped the deposit to the bank.
Patient Service Representative
Baptist M&S Imaging
07.2022 - 09.2023
- Answered incoming calls, scheduled appointments.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Group Housing Coordinator
Marriott International, Inc.
03.2003 - 08.2020
- Greet and check-in patients at the front desk. Scanned in ID and Insurance cards. Assisted in creating Exam CD's and print reports.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Entered in Referrals and scheduled appointments.
- Scheduled and maintained the MRI schedule. Worked closely with the MRI tech to review the schedule and verify referrals for next day arrivals. Assisted by bringing back the patients to the exam room.
- Communicates appropriate preparation(s) and other information to callers and patients.
- Collected self-pay, copays and deductibles at time of serviced.
- Assist in training new hire employees.
- Kept patient and manager informed regarding patient flow.
- Counted and balanced the petty cash drawer. Filed the weekly deposit report and dropped the deposit to the bank.
Education
Associate Degree in Hospitality - Hospitality Mangement, Travel And Tourism
Stevens-Henager College of Business
Ogden, UT11.1993
Skills
- Patient registration
- Appointment scheduling
- Friendly and outgoing
- Multitasking and organization
- Patient check-in
- Time management
- Flexible
- Reliable
Timeline
Receptionist
River City Imaging Center
01.2025 - Current
Patient Service Representative/Team Lead
Baptist M&S Imaging
09.2023 - 12.2024
Patient Service Representative
Baptist M&S Imaging
07.2022 - 09.2023
Group Housing Coordinator
Marriott International, Inc.
03.2003 - 08.2020
Associate Degree in Hospitality - Hospitality Mangement, Travel And Tourism
Stevens-Henager College of Business
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