Chan Ming (Austin) Lin
Hayward,CA
Summary
Results-driven Parts Manager skilled in customer service, inventory management, and team supervision. Proven ability to enhance operational efficiency and resolve customer inquiries, ensuring high satisfaction and timely parts fulfillment.
Overview
6
6
years of professional experience
Work History
Parts Manager
Fremont Honda Kawasaki Suzuki
Fremont, California
01.2024 - Current
- Supervised parts department staff, assigning daily tasks to enhance operational efficiency.
- Trained new employees on inventory management procedures and customer service standards.
- Maintained accurate records of parts transactions and inventory levels regularly.
- Developed and nurtured vendor relationships to ensure timely supply and support.
- Resolved customer inquiries about part availability and quality, improving satisfaction.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Assigned specific tasks to team members to streamline daily operations.
Parts Associate
Fremont Honda Kawasaki Suzuki
Fremont, California
01.2023 - 01.2024
- Processed customer orders for motorcycle and ATV parts, ensuring timely fulfillment and customer satisfaction.
- Assisted customers with product selection and technical inquiries, enhancing their purchasing experience.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Handled incoming shipments and inspected parts for quality assurance, maintaining product standards and inventory accuracy.
- Organized and labeled parts shelves for easy access and visibility.
Photographer
Lifetouch Portrait Studios
Hayward, California
10.2020 - 05.2022
- Collaborated with clients to understand their vision and deliver tailored photography experiences.
- Guided clients on poses, props, and backgrounds, ensuring personalized and impactful photography outcomes.
- Captured high-quality portraits in studio and outdoor settings, enhancing client satisfaction and engagement.
- Cultivated strong client relationships, resulting in increased repeat business and referrals.
Education
Associate of Arts - Business Management
Ohlone College
Fremont, CA04-2026
Skills
- Parts sourcing
- Inventory management
- Operations management
- Profit and loss tracking
- Vendor relationships
- Sales support
- Team supervision
- Problem resolution
- Customer service
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Parts Manager
Fremont Honda Kawasaki Suzuki
01.2024 - Current
Parts Associate
Fremont Honda Kawasaki Suzuki
01.2023 - 01.2024
Photographer
Lifetouch Portrait Studios
10.2020 - 05.2022
Associate of Arts - Business Management
Ohlone College