Channa Dissanayaka
New Rochelle,NY
Summary
Highly
experienced customer service professional. Able to handle a high volume of
customer calls in a fast passed environment, with minimum supervision, while
maintaining emphasis on the highest quality of consumer service, excellent listening
skills, oral and communications. Comfortable in interacting with all levels of
the organization and public, excellent problem solving and negotiating skills,
able to make decisions independently and quickly with minimal escalation
Overview
14
14
years of professional experience
Work History
Manager
Dunkin Donuts (Men at work)
White Plains, NY
04.2010 - Current
- Sales
and “bottom-line” profits of the store.
Recruit,
hire, train, evaluate and counsel store employees.
- Schedule, organize and
direct assignments.
- Provide
exceptional customer service and ensure the employees also provide the
same level of service.
- Communicate,
execute, and manage marketing and merchandising programs.
Conduct
regular store meetings.
- Ensure
employee awareness of safety and emergency procedures.
Maintain
and utilize surveillance equipment.
- Maintain
adequate store supplies.
- Manage
store revenue, including cash handling, deposit reconciliation and
delivery of deposits to bank.
- Mange/Keep track of the beverages. ( Coca Cola Products)
Education
High School Diploma - undefined
St: Anne"s Collage
2004
Master of ground work equipment training completed - Maintaining equipments.
Kawachinagano Training Center
2012
Skills
- the ability to achieve results while remaining calm under
- pressure strong leadership skills and ability to influence others
- excellent organizational and planning skills with ability to priorities
- initiative and a creative approach to solving problems
- The
ability to work well in a team
Additional Information
four years of well driving experience without an violation.
Timeline
Manager
Dunkin Donuts (Men at work)
04.2010 - Current
High School Diploma - undefined
St: Anne"s Collage
Master of ground work equipment training completed - Maintaining equipments.
Kawachinagano Training Center
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