Channeal Richardson
First Student Transportation
Cincinnati,OH
1
Certification
16
years of professional experience
Versatile professional with extensive experience in customer service, data entry, and driving. Proven ability to enhance customer satisfaction and streamline operations. Holds certification as a medical assistant, ready to contribute to healthcare environments.
Work History
School Bus Driver
1 Year 9 Months- Ensured student safety during boarding, riding, and disembarking.
- Operated a school bus following designated routes and schedules.
- Conducted pre-trip inspections to maintain vehicle readiness.
- Managed student behavior to promote a positive environment on the bus.
- Communicated effectively with parents regarding schedule changes.
- Collaborated with school staff to coordinate transportation logistics effectively.
School Bus Driver
2 Years 4 Months- Operated school bus along designated routes, ensuring timely pick-up and discharge of regular and special education students according to schedules. Communicated with dispatch about timelines, scheduling, and passenger issues. Drove safely in inclement weather such as rain, snow, and storms. Enforced school system behavior standards, promoting a safe and respectful atmosphere on the bus. Performed maintenance task such as checking oil levels and bus tires. Maintained a clean and safe riding environment, enhancing comfort and satisfaction for all passengers.
- Drove school routes for First Student Transportation, following assigned schedules and stops.
- Conducted pre-trip inspections on brakes, tires, lights, mirrors, and safety equipment.
- Monitored student behavior and enforced bus safety rules during daily transit.
Customer Service Representative
3 Months- Delivered customer service to clients regarding specialized prescriptions, ensuring accurate and timely responses. Researched and updated client prescriptions, accounts, and insurance information to maintain accurate client records. Achieved department productivity goals by consistently adhering to company policies and procedures.
- Responded to customer inquiries through phone, email, and chat channels.
- Resolved billing, account, and service issues using company procedures.
- Logged service requests in CRM and maintained accurate case records.
- Provided temporary support during peak business hours to enhance customer service.
School Bus Driver
4 Years 1 Month- Drove school bus along designated routes, ensuring timely pick-up and drop-off of students.
- Assisted special needs students, ensuring safe and comfortable travel experiences.
- Facilitated a positive atmosphere on the bus by managing student behavior effectively.
- Coordinated with dispatch to address timelines and resolve passenger issues promptly.
- Conducted pre-trip inspections to guarantee vehicle safety and readiness.
- Maintained vehicle by checking oil levels and inspecting tires regularly.
- Ensured a clean environment for passengers, contributing to a pleasant riding experience.
- Navigated safely in inclement weather conditions, prioritizing passenger safety.
Personal Care Assistant
6 Years- Assisted clients with bathing, grooming, dressing, and toileting needs.
- Supported clients in personal hygiene, mobility exercises, ambulation, eating, dressing, house cleaning, laundry, and meal preparation to enhance daily living. Coordinated transportation for clients to doctor appointments and errands, promoting access to essential services. Facilitated client engagement through reading, conversation, and games to foster social interaction and mental well-being.
- Provided compassionate personal care services to self-employed clients in their homes, ensuring comfort and dignity.
- Cooked nutritious meals and tracked hydration levels daily to support clients' health and well-being.
Data Entry and Customer Service Specialist
1 Year 2 Months- Delivered customer service for clients regarding account details, past due balances, and delinquent accounts, ensuring client satisfaction. Researched and updated client databases, enhancing accuracy and timeliness of customer service. Achieved department productivity goals by ensuring compliance with company policies and procedures.
- Answered client and candidate calls regarding staffing needs and service inquiries.
- Coordinated interview schedules and placement details with hiring managers and applicants.
- Resolved customer concerns through email, phone, and in-person support.
Collection Specialist
1 Month- Developed a phone call scheduling strategy to improve customer follow-up. Delivered exceptional customer service in diverse account management scenarios. Ensured client database accuracy by correcting errors in names, addresses, and contact information. Adhered to regulations regarding fair debt practices and privacy standards.
- Oversaw management of customer accounts to ensure accurate tracking and timely follow-ups. and tracked outstanding balances.
- Collaborated with team members to refine collection strategies and streamline processes.
- Developed phone call scheduling strategy that improved customer follow-up and ensured consistent contact. Delivered exceptional customer service in diverse account management scenarios.Ensured client database accuracy by correcting errors in names, addresses, and contact information.Adhered to regulations regarding fair debt practices and privacy standards.
Education
Certified Clinical Medical Assistant - Heathcare
Highschool Diploma
2 Semesters of General Education Courses
Skills
Student Safety Awareness
Bus operation procedures
Emergency Evacuation Procedures
Vehicle Safety Inspections
Student Behavior Management
School Bus Operations
Conflict Management
Customer Service
Client Database Management
Microsoft Office
Positive demeanor
Emergency Response Procedures
Emergency Evacuation Procedures
Certification
- National Healthcareer Association Certified Clinical Medical Assistant 09/23/2026
Timeline
School Bus Driver
First Student Transportation
08.2021 - 05.2023Read More
Customer Service Representative
Tata's Consulting
05.2019 - 08.2019Read More
School Bus Driver
Universal Transportation Services
01.2019 - 05.2021Read More
School Bus Driver
First Student
04.2015 - 05.2019Read More
Personal Care Assistant
Self Employed
04.2009 - 04.2015Read More
Data Entry and Customer Service Specialist
Today's Staffing
02.2008 - 04.2009Read More
Collection Specialist
Cash Land
11.2007 - 12.2007Read More
Imagine That Hub
Certified Clinical Medical Assistant from Heathcare
Read More
North College Hill
Highschool Diploma
Read More
Wright State University
2 Semesters of General Education Courses
Read More