Channel Callands
Jonesboro,GA
Summary
Achieved seamless administrative operations in fast-paced settings through effective communication and organization. Enhanced problem-solving capabilities, demonstrating resourcefulness and adaptability in planning and execution. Consistently delivered successful outcomes in compliance and leadership roles, underscoring a strong record of job execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Customer Service Representative Tier 2
State Farm Mutual Automobile Insurance Company
08.2022 - Current
- Achieved timely processing of accounts receivable functions, resulting in improved cash flow. Delivered accurate aging reports and ensured prompt posting of payments to customer accounts. Enhanced invoicing and payment processing efficiency for better financial management.
- Achieved timely payments through meticulous management of accounts payable cycle and thorough research review. Enhanced vendor relations and streamlined business document organization for improved operational efficiency.
- Facilitated communication with executive management to ensure effective execution of organizational objectives.
- Delivered insightful reports through thorough business research. Analyzed data to identify trends and opportunities. Made informed recommendations that guided strategic decisions.
- Maintained comprehensive financial records, ensuring timely bill payments and precise monthly reconciliations.
- Compiled and organized supporting documentation to evaluate financial and operational results for financial reporting.
- Analyzed month-to-month variances meticulously to guarantee compliance with relevant regulatory standards.
Complaints and Grievances
Magellan Health
02.2019 - 2022
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Exhibited proficiency in balancing individual responsibilities with teamwork to achieve shared goals.
- Exhibited quick learning abilities, effectively integrating into diverse and changing scenarios.
Call Center Supervisor
Atlanta Public School Systems
03.2015 - 03.2018
- Demonstrated superior customer service and professionalism at all times.
- Worked to resolve any issues/concerns in order to retain loyal business and increased client satisfaction.
- Managed assigned accounts from inception to completion.
- Facilitated meetings for professional development and updates in organizational process.
- Provided on-the-job training to new hires and served as subject matter expert to current staff.
- Conducted performance evaluations, providing constructive feedback in order to enhance overall efficiencies and minimize downtime.
Scheduling Coordinator
Emory University Hospital
06.2013 - 01.2015
- Coordinated complex scheduling for multiple departments, ensuring optimal resource allocation and operational efficiency.
- Streamlined appointment processes, reducing scheduling conflicts and enhancing patient experience.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented electronic scheduling systems, increasing accuracy in appointment management.
- Analyzed scheduling trends to identify areas for improvement, driving process enhancements across departments.
Education
B - Human Resources Management
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma - undefined
New Life Technical Academy
Skills
- Microsoft Office
- Administrative Support
- Organizational Skills
- Key Performance Metrics
- Accounting
- Quality Assurance
- Written/Verbal Communication Skills
- Team Player
- Regulatory Compliance
- Process Improvement
- Time Management
- Financial Planning
- Record-Keeping
- Training and Development
- Invoicing
- Account Management
- Leadership
- Research
Certification
- AED Certification
- First Aid Certification
- CPR Certification
- BLS Certification
- Billing certification
Timeline
Billing Customer Service Representative Tier 2
State Farm Mutual Automobile Insurance Company
08.2022 - Current
Complaints and Grievances
Magellan Health
02.2019 - 2022
Call Center Supervisor
Atlanta Public School Systems
03.2015 - 03.2018
Scheduling Coordinator
Emory University Hospital
06.2013 - 01.2015
High School Diploma - undefined
New Life Technical Academy
B - Human Resources Management
Gwinnett Technical College