Channel Johnson
Pittsburg,CA
Summary
Seeking to secure a position with a growth-oriented company where I can further develop while expanding my learnings, knowledge and skills as a Front Desk Agent.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Automotive Dealership
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Guest Service Agent
Hotel
05.2023 - 09.2023
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maximized revenue by upselling room upgrades and additional services.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Overnight Administrative Assistant
Home Care Agency
10.2022 - 05.2023
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Developed personalized care plans to address individual patient needs and preferences.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer and attendant satisfaction with timely and accurate appointment confirmations and reminders.
Sr. Marketing Director
Assisted Living Facility
03.2017 - 10.2022
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Education
MBA - Public Health
Keller Graduate School of Management
Oakland, CA 01.2020
Bachelor of Science - Technical Management / Hospitality
DeVry University
Oakland, CA01.2015
Skills
- Front Office Management
- Excellent Telephone Etiquette
- First Aid/ CPR
- Hospitality
- Marketing /Sales
- Leadership
- Project Management
- Leasing and rental experience
- Microsoft Office
- Friendly, Positive Attitude
Timeline
Front Desk Receptionist
Automotive Dealership
09.2023 - Current
Guest Service Agent
Hotel
05.2023 - 09.2023
Overnight Administrative Assistant
Home Care Agency
10.2022 - 05.2023
Sr. Marketing Director
Assisted Living Facility
03.2017 - 10.2022
MBA - Public Health
Keller Graduate School of Management
Bachelor of Science - Technical Management / Hospitality
DeVry University
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