CHANNELL DUMAS
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
18
18
years of professional experience
Work History
General Manager
Jack In The Box
04.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
OTG Management JFK Airport
12.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Manager
IHOP
01.2018 - 12.2021
- Responsible for hiring and interviewing and training of staff
- Provided coaching and counseling for staff as needed which developed an efficient and respectful team
- Taught the steps of service that increased guest check averages and drove guest counts
- Opens and closes restaurant
- Circulates in dining area to attend to customer issues
- Address all concerns, complaints and questions from customers
- Liaisons with the kitchen to ensure prompt serving of all orders
- Ensures cleanliness of restaurant
- Prepares required reports and paperwork.
Server
TGI Friday's
04.2017 - 12.2018
- Greeting and welcoming guests
- Assisting guests find tables and feel relaxed
- Providing menu and taking food and drink orders
- Serving orders on the tables in time & clearing crockery once guests finished eating
- Suggesting dishes and providing information about food items, if guests ask
- Ensuring cleanliness and hygiene in restaurant
- Being always alert and attentive to guests requests
- Giving bills to guests and handing over the payment to cashier
Home Health Aide
BrightStar Care
01.2016 - 04.2017
- Assist patients with self-administered medication, according to physician notes
- Ensure patient comfort and safety at all times
- Take patient temperature, pulse, respiration and blood pressure and watch for patient reactions
- Perform light household duties to help patients with their daily lives
- Assist patients with feeding, shaving and personal hygiene
- Prepare patients' room, made beds, keep the patients belongings neat and organized
- Transport patients via wheelchairs to and from rehabilitation and daily activities
Call Center Representative
West Corporation
01.2012 - 01.2013
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Provide customers with product and service information
- Enter new customer information into system
- Document all call information according to standard operating procedures
- Route calls to appropriate resource
- Process orders, forms and applications
- Complete call logs
- Produce call reports
Server
IHOP
04.2008 - 01.2012
- Greeting and welcoming guests
- Assisting guests find tables and feel relaxed
- Providing menu and taking food and drink orders
- Serving orders on the tables in time & clearing crockery once guests finished eating
- Suggesting dishes and providing information about food items, if guests ask
- Ensuring cleanliness and hygiene in restaurant
- Being always alert and attentive to guests requests
- Giving bills to guests and handing over the payment to cashier
Education
Medical And Dental Institute Paterson
Paterson, NJundefined
John F Kennedy High School Paterson
Paterson, NJCNA - Nursing Assistant
Premier
Houston, TX07-2026
CPR - CPR
Premier
Houston, TX07-2026
Skills
- Registered Medical Assistant Diploma Servsafe Management certificate
- Restaurant Management
- Phlebotomy
- Patient Care
- EMR Systems
- Home Care
- Forecasting
- Supervising Experience
- Vital Signs
- Assistant Manager Experience
- Financial Report Writing
- Medical Records
- Inventory Control
- Payroll
- Experience Administering Injections
- Management
- Microsoft Word
- Food Preparation
- POS
- Purchasing
- Leadership and team building
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
Certification
- ServSafe
- RMA
- Certified Medical Assistant
- Driver's License
Timeline
General Manager
Jack In The Box
04.2023 - Current
Restaurant Manager
OTG Management JFK Airport
12.2021 - 03.2023
Assistant Manager
IHOP
01.2018 - 12.2021
Server
TGI Friday's
04.2017 - 12.2018
Home Health Aide
BrightStar Care
01.2016 - 04.2017
Call Center Representative
West Corporation
01.2012 - 01.2013
Server
IHOP
04.2008 - 01.2012
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John F Kennedy High School Paterson
Medical And Dental Institute Paterson
CNA - Nursing Assistant
Premier
CPR - CPR
Premier