Channell Roberts
Lithonia,GA
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Apple Home Care Representative.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
American Electric Power
06.2014 - 03.2015
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed Customer service inquiries in timely and accurate fashion. Properly directed inbound chats queues to improve call flow.
Nanny / Mothers Helper
08.2012 - 03.2014
- Organized activities that developed children’s physical, emotional and social growth.
- Made nutritious snacks and meals for multiple children.
- Established and maintained a safe play environment for the children.
- Coordinated field trips to local parks, fire stations and zoos.
Customer Advocate
Adia
07.2011 - 07.2012
- Achieved proper compliance and accurate executive level reporting.
- Maintain Confidentiality.
- Handled government and regulatory communications.
- Updated and maintained several databases
- Conflict Resolution
Customer Care Representative
Urban Lending Solutions
10.2010 - 07.2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA03.2015
Skills
- Type 65 WPM
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Quick Typing
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Timeline
Chat Support Representative
American Electric Power
06.2014 - 03.2015
Nanny / Mothers Helper
08.2012 - 03.2014
Customer Advocate
Adia
07.2011 - 07.2012
Customer Care Representative
Urban Lending Solutions
10.2010 - 07.2011
High School Diploma -
Stone Mountain High School
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