Channell States
CHICAGO,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Product Support Specialist
Arise Virtual Solutions
09.2022 - Current
- Resolved open issues for customers by investigating problems and coordinating solutions with other staff
- Increased company revenue by cross-selling products to new and existing customers
- Set up customer accounts in system and updated details to reflect current information.
- Assisted clients with complex tax situations, ensuring compliance with all applicable regulations.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
Mental Health Technician
OSF Saint Elizabeth Medical Center
06.2017 - 01.2020
- Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Prepared clients for handling challenging situations independently and taught coping skills and strategies
- Provided individual and group therapy to over 15 patients with chronic mental illnesses, chemical dependency, and geriatric needs in accordance with established hospital
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Certified Nursing Assistant-
LifeStyle Options
07.2010 - 02.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Hospice Aide
Merit Hospice Services
07.2009 - 05.2010
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Kept patients clean, dry, and properly cared for under direction of registered nurses
- Assist in redirection offering emotional and educational support to clients and family
- Measured vital signs and updated chart with current information
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools.
Certified Nursing Assistant
Smith Crossing, Continuing Care Community
12.2006 - 04.2010
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
Education
Certification - Nursing assitance -
Olive-Harvey College
Chicago, IL08.2002
Diploma - General -
Carver Area High School
Chicago, IL06.1997
Skills
- Inbound call management
- Complaint investigation
- Crisis Management
- Behavioral Health
- Task prioritization
- Salesforce
- EHR / EMR software
- Network Troubleshooting
- Remote Support
- Online Chat Support
Timeline
Product Support Specialist
Arise Virtual Solutions
09.2022 - Current
Mental Health Technician
OSF Saint Elizabeth Medical Center
06.2017 - 01.2020
Certified Nursing Assistant-
LifeStyle Options
07.2010 - 02.2014
Hospice Aide
Merit Hospice Services
07.2009 - 05.2010
Certified Nursing Assistant
Smith Crossing, Continuing Care Community
12.2006 - 04.2010
Certification - Nursing assitance -
Olive-Harvey College
Diploma - General -
Carver Area High School
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