Summary
Overview
Work History
Education
Skills
Timeline
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Channelle Glover

Baytown,TX

Summary

Proven Assistant Property Manager with a track record of enhancing tenant satisfaction and streamlining operations at Port Arthur Housing Authority. Skilled in tenant issue resolution and Microsoft Office, adept at building strong relationships and efficiently managing properties. Achieved significant improvements in service delivery, demonstrating strong communication and administrative leadership.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Port Arthur Housing Authority
07.2019 - 11.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.

Client Service Professional

H&r Block Tax Svc
11.2016 - 06.2019
  • Completed contract forms, prepared change of address on customer records, and issued service discontinuance orders when necessary
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Served as the primary point of contact for key accounts, fostering loyalty among high-value clients.
  • Enhanced client satisfaction by promptly addressing and resolving service issues.
  • Responded to customer questions via phone, email, and in-person.
  • Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
  • Achieved success in upselling additional services by understanding and anticipating client needs.
  • Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
  • Participated in regular trainings and workshops to keep up-to-date on all company products and services.
  • Built strong relationships with clients, leading to increased trust and long-term partnerships.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Certificate of Completion: Correctional Officer - Corrections

Lamar Institute of Technology
10.1994

GED -

Hastings High School
Houston, TX
11.1993

Skills

  • Strong Communication Skills
  • Administrative Leadership
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair Housing Regulations
  • Tenant issue resolution
  • Relationship building and rapport
  • Leasing and sales
  • Affordable housing programs knowledge
  • Microsoft Office
  • Tenant and eviction laws
  • Payment Collection

Timeline

Assistant Property Manager

Port Arthur Housing Authority
07.2019 - 11.2023

Client Service Professional

H&r Block Tax Svc
11.2016 - 06.2019

Certificate of Completion: Correctional Officer - Corrections

Lamar Institute of Technology

GED -

Hastings High School

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Channelle Glover