Channie Johnson
Upper Darby,PA
Summary
Seasoned Home Health Aide and Manager with a proven track record at DEVOTED HEART HOMECARE and Dollar Tree. Excelled in enhancing patient independence and quality of life, alongside boosting team performance and customer satisfaction. Skilled in vital signs monitoring and fostering strong relationships, demonstrating a commitment to excellence and empathy in client interactions.
Caring,dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
8
8
years of professional experience
Work History
Home Health Aide
DEVOTED HEART HOMECARE
01.2022 - 08.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
DSP WORKER
MARTHA'S WAY
05.2023 - 07.2024
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Customer Service Representative
LAZ Parking
08.2016 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
MANAGER
Dollar Tree
10.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
SOUTH PHILADELPHIA HIGH SCHOOL
Philadelphia, PA06-2004
Skills
- Vital signs monitoring
- Mobility support
- Housekeeping
- Recording vital signs
- Dressing assistance
- First aid and safety
- Documentation
- Client documentation
Timeline
DSP WORKER
MARTHA'S WAY
05.2023 - 07.2024
MANAGER
Dollar Tree
10.2022 - 10.2023
Home Health Aide
DEVOTED HEART HOMECARE
01.2022 - 08.2024
Customer Service Representative
LAZ Parking
08.2016 - 01.2024
High School Diploma -
SOUTH PHILADELPHIA HIGH SCHOOL
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