Channing Core
Riverview,FL
Summary
Experienced Customer Service professional. Great oral and written communication. Comfortable with interacting with others and different levels of the organization and public. Able to problem solve and make independent decisions. Ability to develop working relationships with clients. Ability to be organized, creative, and reliable.
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
Residential Assistant
Winlin Incorporation
07.2023 - Current
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Aided residents in completing daily routines of care and activities.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among residents.
- Monitored residents behavior and responded to disciplinary issues in accordance with established policies.
- Mentored and coached residents to foster positive relationships and encourage successful goal achievement.
- Supervised residents and provided feedback on performance.
- Demonstrated the ability to interact and cooperate with all company employees.
- Problem-solved difficult situations to provide a positive solution.
- Monitored floor stock and replenished merchandise.
Intervention Specialist
The Crisis Center Of Tampa Bay
07.2022 - Current
- Established trusting and friendly relationships with clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Implemented evidence-based interventions for substance abuse treatment.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Guest Service Representative
Embassy Suites
04.2022 - 02.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted guests with variety of services and local attraction information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Facilitated and coordinated transportation services for guests.
Case Manager Intern
Devereux
01.2022 - 04.2022
- Logged and filed documentations, detailing significant occurrences during home visits, court hearings and staffings.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Assisted parents/ guardians and provided support and education to the clients and the client's families.
- Obtained and confirmed individual treatment plans for each client, monitoring subsequent service provision to verify compliance.
- Tracked progress goals, logging any variances or setbacks for potential treatment response.
- Participated in therapeutic treatment teams, working to help client's reach individual wellness goals.
- Supported personal needs of clients dealing with diverse conditions.
- Facilitated staffings to discuss concerns, review progress, and convey information about any policy changes.
- Assisted clients with transitioning into new living environment and maintained strong relationships with residents.
Case Manager Intern
Gulf Coast Jewish Family Community and Services
08.2021 - 12.2021
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Logged and filed documentations, detailing significant occurrences during home visits, court hearings and staffings.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Assisted parents/ guardians and provided support and education to the clients and the client's families.
- Obtained and confirmed individual treatment plans for each client, monitoring subsequent service provision to verify compliance.
- Tracked progress goals, logging any variances or setbacks for potential treatment response.
- Supported personal needs of clients dealing with diverse conditions.
- Facilitated staffings to discuss concerns, review progress, and convey information about any policy changes.
- Assisted Clients with transitioning into new living environment and maintained strong relationships with clients.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Monitored and evaluated impact of social services on community.
- Developed and maintained accurate records of programs and services.
Administrative Services Associate
Summerfield Community Center
08.2015 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted in the coordination of events and funds for residents.
- Assisted in planning and organizing events throughout the community.
- Trained all new staff members on office operations, policies, and procedures.
- Demonstrated the ability to interact and cooperate with all company employees.
- Problem-solved difficult situations to provide a positive solution.
Education
Bachelor of Science - Social Work
University of South Florida
Tampa, FL05.2022
Associate of Arts - Psychology
Hillsborough Community College
Ruskin, FL05.2018
Diploma -
East Bay High School
05.2015
Skills
- Customer Service
- Collaboration and Teamwork
- Detail Oriented
- Inventory Monitoring
- Mail Handling
- Credit and Collections
- Filing
- Event Coordination
- Project Planning
- Office Equipment Maintenance
- Critical Thinking
- Computer Skills
- Resourceful
- Data Collection and Entry
- Cultural Sensitivity
- Problem-Solving
- Paperwork Processing
- Information Protection
- Property Security
- Event Planning
- Guest Relations
- Reservation Management
- Issue Resolution
- Food and Beverage Area Setup
- Guest Accommodations
- Payment Processing/Financial Transactions
- Relationship Building
- Client Home Visits
- Case Management
- Mental Health Crisis Response
- Active Listening
- Youth Advocacy
- Life Skills Development
- Goal Setting
- De-Escalation Tactics
- Crisis Intervention
- Client Intakes
- Scheduling and Appointment Setting
- Money Management Assistance
- Room Checks
- Behavior Management
- Client Transport
- Daily Living Skills
- Meal Preparation
- Resident Monitoring
- Client Relationship Management
- Hotline Management
- Reflective Listening
- Safety Planning
- Crime Prevention
- Inbound Call Management
- Suicide Prevention
- Non-Violent Resolutions
- Confidential Records/ Documentation Skills
- Mental Health Assessment
- Client Needs Assessments
- Client Assistance Referrals
- Client Advocacy
- Trauma Informed Care Framework
- Community Mental Health Programs
Accomplishments
- National Honor Society
- Received an Academic Excellence Award
- Community service for Metropolitan Ministries, Collected canned goods for food drive, & products for Domestic Violence Drive
- Chairman for Domestic Violence Awareness
- Inductee for Collegiate 100 Organization
Volunteer Experience
- Helped with planning a back-to-school drive for the children in Jamaica. I supplied and passed out donation and food to the children
- Volunteered at the Moffit Clinic as a case manager where I assessed clients and provided free resources for those who do not have insurance
- Volunteered in feeding the homeless at a couple of locations in Tampa
Timeline
Residential Assistant
Winlin Incorporation
07.2023 - Current
Intervention Specialist
The Crisis Center Of Tampa Bay
07.2022 - Current
Guest Service Representative
Embassy Suites
04.2022 - 02.2023
Case Manager Intern
Devereux
01.2022 - 04.2022
Case Manager Intern
Gulf Coast Jewish Family Community and Services
08.2021 - 12.2021
Administrative Services Associate
Summerfield Community Center
08.2015 - 09.2021
Bachelor of Science - Social Work
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College
Diploma -
East Bay High School