Channing Core
Riverview,FL
Summary
Skilled in crisis intervention and case management, I leveraged collaborative problem-solving and critical thinking at The Crisis Center of Tampa Bay to enhance client wellness. Demonstrating proficiency in computer skills and engaged listening, I effectively coordinated care, achieving significant improvements in client outcomes. My approach blends client advocacy with trauma-informed practices, driving community health advancements.
Overview
9
9
years of professional experience
Work History
PERC
Jennifer Trivoli
Clearwater, Florida
06.2024 - 08.2024
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated referrals to outside agencies for additional services such as substance misuse programs.
- Maintained lists of resources helpful to clients.
- Performed psychosocial assessments and documented casework.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Crisis Intervention Specialist
The Crisis Center of Tampa Bay
Tampa, FL
01.2022 - 04.2024
- Built strong, amicable connections with clients.
- Responded to emergencies effectively to diffuse tensions.
- Developed solutions and fostered connections using active listening and teamwork to address client concerns.
- Performed evaluations of risk through comprehensive assessments.
- Documented potential issues and client-specific contexts.
- Developed safety strategies to reduce crisis risks.
- Delivered counseling services in urgent situations supporting clients and their caregivers.
- Engaged in conversations with individuals experiencing crises who reached out via hotline for support.
- Collaborated with family members, who would reach out via hotline, to establish support networks centered on client needs.
- Implemented evidence-based interventions for substance misuse treatment
- Applied engagement strategies to enhance client involvement using motivational interviews.
- Worked alongside mental health specialists to ensure thorough client care.
- Facilitated personalized support to help clients overcome challenges related to mental disorders and substance dependence.
Case Manager Intern
Devereaux
Tampa, FL
01.2021 - 04.2022
- Logged and filed documentation, detailing significant occurrences during home visits, court hearings and staffing
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements
- Assisted parents/ guardians and provided support and education to the clients and the client's families
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Participated in weekly team meetings to review cases and develop treatment plans.
- Maintained accurate records and documented client data in company databases.
- Collaborated with other community agencies to coordinate care for clients.
- Monitored client progress and updated case files accordingly.
- Assisted clients in navigating the social service system through providing referrals and advocacy services.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Attended court hearings as a representative of the agency when necessary.
- Supported victims of abuse by helping them build safety plans and connect with appropriate resources.
- Fostered positive relationships with clients, families, and community partners.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.*
Case Manager Intern
Gulf Coast Jewish Family Community and Services
Tampa, Florida
08.2021 - 12.2021
- Ensured compliance by monitoring service provision for individual treatment plans.
- Monitored progress goals, noting any deviations.
- Collaborated with therapeutic teams to support client wellness objectives.
- Helped manage the diverse needs of clients.
- Facilitated staffing to discuss concerns, review progress, and convey information about any policy changes
- Assisted clients with transitioning into new living environment and maintained strong relationships with clients.
- Assessed interventions tailored to client's cognitive abilities and needs.
- Assisted social service clients in utilizing available resources.
- Recorded important events and maintained accurate documentation for home visits, court hearings, and staffing.
- Actively contributed in staff meetings, offering progress updates.
- Assisted parents, guardians, and clients' families through support and education.
- Confirmed treatment plans for each client, followed by observing service provision to ensure adherence.
- Tracked progress goals, logging any variances or setbacks for potential treatment response
- Facilitated staffing to discuss concerns, review progress, and convey information about any policy changes
- Assisted Clients with transitioning into new living environment and maintained strong relationships with clients
- Fostered ongoing collaboration with community groups.
- Coordinated effective communication between clients and associated services.
- Assessed outcomes of community social services.
Administrative Assistant
Summerfield Community Center
Riverview, FL
08.2015 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Edited documents to improve accuracy of language, flow, and readability
- Restocked supplies and submitted purchase orders to maintain stock levels
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Screened visitors and issued badges to maintain safety and security
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on a daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Liaised between clients and vendors and maintained effective lines of communication
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Assisted in the coordination of events and funds for residents
- Assisted in planning and organizing events throughout the community
- Trained all new staff members on office operations, policies, and procedures
- Demonstrated the ability to interact and cooperate with all company employees
- Problem-solved difficult situations to provide a positive solution
Education
BSW - Behavioral Sciences
University of South Florida
Tampa, FL05-2022
A.A - Psychology
Hillsborough Community College
Ruskin, FL05-2018
Skills
- Client Support
- Collaborative Problem Solving
- Filing
- Critical Thinking
- Computer Skills
- Resourceful
- Data Collection and Entry
- Multicultural Awareness
- Facilitating In-Home Client Assessments
- Case Management
- Mental Health Crisis Response
- Engaged Listening Skills
- Life Skills Development
- Effective Goal Development
- Conflict Resolution Strategies
- Crisis Assessment
- Client confidentiality
- Safety Risk Assessment
- Mental Wellness Assessment
- Client Needs Assessments
- Client Assistance Referrals
- Client Advocacy
- Trauma-Informed Care Practices
- Community Mental Health Programs
- Wellness Training
- Psychological first aid
- Substance misuse awareness
Timeline
PERC
Jennifer Trivoli
06.2024 - 08.2024
Crisis Intervention Specialist
The Crisis Center of Tampa Bay
01.2022 - 04.2024
Case Manager Intern
Gulf Coast Jewish Family Community and Services
08.2021 - 12.2021
Case Manager Intern
Devereaux
01.2021 - 04.2022
Administrative Assistant
Summerfield Community Center
08.2015 - 09.2021
BSW - Behavioral Sciences
University of South Florida
A.A - Psychology
Hillsborough Community College
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