Channing Daniel
West Palm Beach,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Bell Cell & Pc Repair
Bell , FL
2017.04 - Current
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained accurate records of customer cell phone repairs and service requests.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Explained features of cell phones to potential buyers and answered questions.
- Verified customer's identity before activating new devices.
Shop Owner
Pine Saxton Wireless
Gainesville , FL
2013.01 - 2017.03
- Organized special events such as promotional days or discounts to boost sales.
- Assisted with product development to create new items for the store.
- Updated point-of-sale systems with accurate product information.
- Created a customer loyalty program to reward repeat customers.
- Planned in-store displays to attract shoppers and promote products.
- Ensured compliance with safety regulations in the shop environment.
- Reviewed financial statements regularly to assess profitability of operations.
- Performed regular maintenance checks on equipment used in the shop.
- Maintained inventory levels by ordering stock as needed.
- Identified opportunities for improvement in operational efficiency through data analysis.
- Developed and implemented marketing strategies to increase sales.
- Established policies regarding pricing, promotions, refunds, returns.
- Inspected merchandise before stocking it on shelves or selling it online.
- Handled customer inquiries, complaints, and returns professionally.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Analyzed sales data to identify opportunities for growth.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Increased business by developing new marketing and promotional strategies.
- Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Created and implemented successful business plans for store management, expansion and updates.
- Trained, recruited, and selected shop employees.
- Trained employees according to specifics of role and company values.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Monitored financial objectives and prepared budgets according to projections.
- Directed and managed employees to consistently meet performance targets.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Replaced defective parts on customers' computers in a timely manner.
- Conducted regular maintenance checks to ensure optimal system performance.
- Collaborated with other technicians to complete complex repairs quickly.
- Set up wireless networks for home users utilizing the latest security protocols.
- Resolved printer issues by troubleshooting drivers or replacing faulty parts.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Upgraded existing systems with more powerful components when necessary.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Provided remote technical support via phone or online chat services.
- Recycled old equipment following proper safety guidelines.
- Developed an efficient system for tracking repair progress through completion.
- Checked in computers and performed diagnostics for repair.
- Assisted customers with new computer and accessory purchases.
- Updated or installed software for customers to ensure computer efficiency.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Maintained accurate records of customer cell phone repairs and service requests.
- Assisted customers with troubleshooting data connection issues related to their cell phones.
- Conducted research into new products and services available for customers' mobile devices.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Programmed SIM cards for customers' new or existing cell phone plans according to their requirements.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
- Resolved customer complaints about the performance of their cell phones in a timely manner.
- Replaced defective parts on customer cell phones such as batteries or display screens.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Completed new OS installations on phones, tablets and laptops.
- Installed, set up and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Assembled and installed communication equipment.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL2002-06
Some College (No Degree) - Management Information Systems
Florida Memorial University
Opa-locka, FLSome College (No Degree) - Management Information Systems
Santa Fe College
Gainesville, FLSkills
- Project Management
- Report Generation
- Payroll Management
- Loss Prevention
- Operational budgeting
- Supply Ordering
- Shift Scheduling
- Store Merchandising
- Retail Inventory Management
- Revenue Generation
- Employee Training
- Partnership Building
- Customer Service Management
- POS Systems
- Talent Recruitment
- Promotional planning
Affiliations
I coached high school football for two years at Bell High and continued to assist afterwards up to recently when needed to fill. I enjoyed helping the kids and changing there attitude towards life with hard work.
Timeline
Store Manager
Bell Cell & Pc Repair
2017.04 - Current
Shop Owner
Pine Saxton Wireless
2013.01 - 2017.03
High School Diploma -
Palm Beach Lakes High School
Some College (No Degree) - Management Information Systems
Florida Memorial University
Some College (No Degree) - Management Information Systems
Santa Fe College
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