Channing Hankins
New York
Summary
Client-focused Account Manager with experience supporting Enterprise and SMB partners through onboarding, adoption, and long-term growth. Known for clear communication, collaborative problem-solving, and translating technical updates into actionable guidance. Blends a background in tech, sports, and hospitality to build scalable programs that drive utilization, retention, and client satisfaction.
Overview
7
7
years of professional experience
Work History
Partner Manager
Aescape
New York
02.2025 - Current
- Managed diverse portfolio of Enterprise and SMB partners, overseeing relationships from onboarding to strategic growth.
- Collaborated cross-functionally with Product, Engineering, and Marketing teams to translate technical updates and drive operational excellence.
- Developed and executed tailored growth strategies, including pricing models and co-marketing initiatives to enhance revenue.
- Served as strategic liaison for all partner tiers, conducting performance reviews and co-creating solutions for retention.
Manager, Sports Experiences
On Location
New York
03.2023 - 02.2025
- Managed daily client relationships, including corporate buyers and stakeholders, to develop hospitality program proposals through briefings and presentations.
- Spearhead program ideation, creative materials, and budget management for multi-million-dollar experiences surrounding top-tier international events, such as the Olympics, MLB International Series, Super Bowl, and the Masters.
- Coordinated event activation, overseeing talent contracting, logistics, and vendor management for seamless execution.
Courtside Account Manager
LA Clippers
Los Angeles
03.2022 - 03.2023
- Coordinated courtside events with a focus on marketing activation and talent management, enhancing client experience, and retention.
- Lead the Membership Services team through initiatives on the client education approach to drive retention, and produce upsell opportunities.
- Represented the Clippers at external meetings, cultivating new opportunities, and strengthening client relationships.
Premium Account Manager
LA Clippers
Los Angeles
08.2019 - 03.2022
- Managed a $5 million revenue pipeline, achieving a team-high 80% retention rate.
- Developed unique experiences for C-level executives, increasing client loyalty and satisfaction.
- Exceeded renewal targets through strategic relationship management and personalized service.
Inside Sales Representative
LA Clippers
Los Angeles
05.2019 - 08.2019
- Generated over $80,000 in ticket revenue through proactive sales strategies and client engagement.
- Conducted extensive cold calls and emails, consistently exceeding sales targets.
Education
B.A. - Communication Studies, Marketing Minor
St. Mary's University
San Antonio, Texas05.2019
Skills
- Customer relationship management
- Cross-functional collaboration
- Growth strategy development
- Knowledgeable in Salesforce
- Project management
- Customer retention
Timeline
Partner Manager
Aescape
02.2025 - Current
Manager, Sports Experiences
On Location
03.2023 - 02.2025
Courtside Account Manager
LA Clippers
03.2022 - 03.2023
Premium Account Manager
LA Clippers
08.2019 - 03.2022
Inside Sales Representative
LA Clippers
05.2019 - 08.2019
B.A. - Communication Studies, Marketing Minor
St. Mary's University