Channing Ingram
Las Vegas ,NV
Summary
Dynamic Loan Officer with expertise in consumer lending at Omni Financial Military Lending, adept at relationship building and documentation review. Proven track record in enhancing customer satisfaction through effective communication and attention to detail, while ensuring regulatory compliance and efficient loan processing. Committed to driving process improvement and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Loan Officer
Omni Financial Military Lending
01.2024 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Assistant Manager
Updike Distribution Logistics LLC
07.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the warehouse.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Shipping Coordinator
Panda Windows and Doors
12.2020 - 05.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Negotiated shipping contracts and rates to establish budget friendly agreements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
- Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
- Conducted regular inventory audits to maintain accuracy and prevent stock discrepancies.
- Maintained accurate shipping records, ensuring compliance with regulatory standards.
- Collaborated with suppliers to ensure timely delivery of raw materials.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
3Pl Logistics Manager
Komar Distribution Services
08.2013 - 12.2020
- Led a team of logistics professionals, providing coaching and guidance to ensure high performance levels and employee satisfaction.
- Championed sustainability efforts within the company''s logistics operations through eco-friendly practices such as waste reduction and energy conservation.
- Streamlined logistics processes by implementing innovative strategies to enhance efficiency and reduce costs.
- Managed warehouse operations, ensuring optimal inventory levels and proper storage conditions for goods.
- Conducted regular audits of warehouse facilities to identify areas for improvement, implementing corrective actions as needed.
- Implemented key performance indicators to monitor the success of logistics operations, driving continuous improvement.
- Facilitated clear communication between suppliers, carriers, and customers to resolve any logistical issues promptly and effectively.
- Developed strong relationships with carriers, negotiating favorable rates and improving delivery times.
- Oversaw safety initiatives in the workplace by enforcing strict adherence to industry standards and regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
University of Phoenix
Tempe, AZSkills
- Database management
- Relationship building and management
- Documentation review
- Sales expertise
- Loan servicing
- Consumer lending
- Negotiation techniques
- Financial services
- Loan origination
- Banking
- Risk management assessments
- Regulatory compliance
- Document analysis
- Proficient in 10-key
- Loans
- Underwriting support
- Reliable
- Applicant communication
- Excellent time management
- Customer service
- Attention to detail
- Data entry
- Loan processing coordination
- Oral and written comprehension
- Decision-making
- Application verification
- Process improvement
Timeline
Loan Officer
Omni Financial Military Lending
01.2024 - Current
Assistant Manager
Updike Distribution Logistics LLC
07.2022 - 12.2023
Shipping Coordinator
Panda Windows and Doors
12.2020 - 05.2022
3Pl Logistics Manager
Komar Distribution Services
08.2013 - 12.2020
University of Phoenix
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