Channing Jackson-Blair
Richmond,VA
Summary
Dynamic and dependable professional with experience at McDonald's, excelling in customer engagement and cash handling. Recognized for enhancing team productivity and improving order accuracy, while fostering a positive work environment. Demonstrates strong attention to detail and effective communication skills, consistently exceeding performance expectations and contributing to customer satisfaction.
Overview
1
1
Certification
Work History
Crew Member
McDonalds
9006 Huguenot Rd, Richmond, VA 23235
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
Monacan High School
11501 Smoketree Dr, Richmond, VA 23236Skills
- Food running
- Cleaning and organization
- Dependable and cooperative
- Cash handling
- Customer engagement
- Taking orders
- Attention to detail
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Leadership qualities
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Crew Member
McDonalds
02.2025 - Current
Monacan High School