Channing Reese

Customer and Account Management Responsibilities

• Manage and oversee all phone and email customer interactions including maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Create and maintain ongoing individual marketing plans for clients. Provide solutions, ideas, and custom designs for clients on a consistent basis.
• Coordinate workflow throughout the company departments to ensure efficiency and accuracy.
• Efficient and effective resolution to all internal and external conflicts, as well as isolate and resolve any errors within the operation.
• Maintain professional demeanor at all times with clients and internal team members.
• I write content on a monthly basis for multiple products and provide final proofreading which requires a high standard of attention to detail and the ability to communicate successfully with multiple departments for timely corrections.
• Collaborate with other departments on projects and working with others to share ideas, brainstorm processes, and increase our efficiency while maintaining a superior level of satisfaction to our clients.
• Always maintain a high level of financial and business confidentiality to all contacts, internal and external.

Bookkeeping Responsibilities

• Receive vendor invoices, validate for accuracy and prepare for payment processing.
• Provide strong customer service and support to prevent invoice and expense issues.
• Handle sensitive and confidential documents and information to maintain corporate reputation.
• Record deposits in QuickBooks, reconcile monthly bank accounts and track expenses.
• Document customer payment interactions and account statuses for future reference.
• Identify and contact customers with overdue accounts to address payment status.
• Perform accurate calculations in overtime, vacation, and sick hours to provide data to payroll processing database. Audit timesheets and payroll records for accuracy in a timely manner to meet employee expectations.
• Maintain confidentiality of employee records and payroll information, and update employee files with new details such as changes in address or salary levels.

Personal Assistant Responsibilities:

• Manage rental properties and tenants including all household and maintenance expenses, payments, scheduling, and following through with maintenance and work to be done at properties.
• Manage day to day tasks including paying bills, creating detailed itineraries for multiple people, and handling charitable donations.
• Display absolute discretion at handling confidential information and complete appropriate filing of personal and professional documentation.
• Provide multifaceted administration support and services including managing mail, scheduling appointments, making travel arrangements, and managing documentation.
• Organize and attend meetings and compile related documents and reports.
• Oversee personal and professional calendars and coordinate appointments for future events.

• Responsible for creating and implementing highly customized marketing plans for customers.
• Consulted with clients on business issues and developed innovative proposals.
• Achieved client vision and marketing objectives by collaborating with various departments.
• Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
• Identified appropriate marketing channels and target customers for campaigns.
• Created customized marketing materials to increase product awareness.
• Wrote engaging and successful marketing, advertising, and website copy.
• Maintained weekly e-newsletter and distributed it to our customers.
• Provided final proofing of all products before they left our facility in order to maintain accuracy for products.
• Managed daily orders, resolved any disputes, processed credit card payments, and offered outstanding phone and email support.