CHANNIQUA ELLISON
Tennille,GA
Summary
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
9
9
years of professional experience
Work History
Tier 2 Customer Service Representative
ADT
Tennille, Georgia
01.2022 - 03.2024
- Preparing and managing invoices, processing payments, resolving billing issues, and providing accurate reports, all while ensuring compliance with relevant regulations.
- Performed periodic system maintenance tasks such as resetting passwords or updating account details as needed.
- Identified opportunities to upsell additional products or services based on customer interests.
Tier 2 Technical Support Representative
HboMax
Augusta, GA
12.2019 - 10.2021
- Provided technical support to customers over the phone and through email
- Assisted with troubleshooting hardware, software, and network issues
- Resolved customer complaints in a timely manner
- Created detailed tickets for each customer issue
Correctional Officer II
Augusta State Medical Prison
Augusta, GA
06.2017 - 11.2019
- Monitored inmate behavior to maintain safety and security within facility parameters.
- Implemented security protocols and procedures, enhancing overall operational efficiency of the prison environment.
- Trained new officers on safety regulations, emergency response strategies, and institutional policies.
- Led shift briefings to communicate critical information and operational updates among team members.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
Assistant Manager
Dollar General
Sandersville, GA
06.2015 - 05.2017
- Assist with supervision of store employees
- Management and presentation of merchandise
- Completion of paperwork and preparation of store deposits
- Superior customer service
Education
Associate Of Applied Science -
Georgia State University
Atlanta, GA05-2015
Skills
- Customer Service
- Documentation Development
- Problem-Solving
- Meticulous Organizational Skills
- Emotional Intelligence
- Adminstrative Assistance
- Punctuality
- Work ethic
- Security operations experience
- Report preparation
- Crime prevention
Timeline
Tier 2 Customer Service Representative
ADT
01.2022 - 03.2024
Tier 2 Technical Support Representative
HboMax
12.2019 - 10.2021
Correctional Officer II
Augusta State Medical Prison
06.2017 - 11.2019
Assistant Manager
Dollar General
06.2015 - 05.2017
Associate Of Applied Science -
Georgia State University