Channon Campbell
Stone Mountain,GA
Summary
Talented and results-driven professional offering a unique blend of cross-functional skills resulting from more than 20 years of providing excellent customer service to accommodate needs of clients and businesses. Adept at demonstrating solid interpersonal, communication, coaching and colleague development along with problem solving skills as well as achieving all company goals and objectives. Goal-oriented with a well-rounded background in optimizing client retention and financial growth. Currently seeking a position that utilizes all skills, expertise, and abilities listed below.
Overview
18
18
years of professional experience
Work History
Medical Billing Manager/Case Manager
Regional Medical Group
05.2017 - Current
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reviews billing problems, researched issues, and resolved concerns.
- Developed strategic plans for day-to-day financial operations.
- Establishes and checks coding procedures, monitored reports and updated internal files.
- Supports director with special projects and additional job duties.
- Responsible for documentation and implementation relating to all outgoing referrals for over 19 offices in Georgia and Alabama
- Builds and maintains unique relationships with medical specialty groups as well as attorney offices
Patient Access Representative
Piedmont Hospital
03.2006 - 03.2016
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2018
Skills
- Revenue Cycle Management
- Over 10 years of experience of hospital, outpatient, as well as physician billing
- Healthcare Reimbursement Principles
- Medical Billing Software Mastery
- Strong understanding and experience of Healthcare 837 and UB04/HCFA1500 forms
- Medical CPT-4 expertise
- Advanced knowledge of healthcare ICD10 diagnosis and procedure codes
- Solid expertise with ADA paper forms
- Claims Processing Proficiency
- Payment Posting Abilities
- HIPAA Compliance Knowledge
- Exceptional leadership, organizational, as well as written/verbal communication skills
Accomplishments
- Trained and mentored 2 recent graduates in developing and achieving professional expertise
- Implemented a daily workflow to assure the most efficient use of business time
- Assist an average of 30 clients per day in finding medical care which directly generates an increased business revenue
- Supervised team of over 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Increased external customer satisfaction 25% by building, implementing, and executing a “home-grown” billing process
Timeline
Medical Billing Manager/Case Manager
Regional Medical Group
05.2017 - Current
Patient Access Representative
Piedmont Hospital
03.2006 - 03.2016
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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