Channon Fair
Cleveland
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Spa Lavender
06.2023 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
Educator
Apollo After School
11.2021 - 10.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Fostered student curiosity and interest through creative hands-on activities.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented classroom routines to address varying student needs.
- Collaborated with adults and children to provide safe and educational experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hospital Liaison Case Manager
Cleveland Peacemakers Alliance
05.2019 - 08.2020
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Participated in community events to promote services and engage with public.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Mental Health Case Manager
Frontline Service
09.2016 - 04.2019
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Organized client-centered events such as workshops and support groups aimed at promoting self-care techniques or enhancing social skills.
- Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Prepared reports to summarize clients' mental health status and treatment progress.
Education
Master of Science - Psychology
John Carroll University
Cleveland, OH05-2009
Skills
- Stress relief massage
- Deep tissue massage
- Trigger point massage
- Hot stone massage
- Swedish massage
- Anatomy knowledge
- Range of motion improvement
- Professional ethics
- Reflective listening
- Treatment Planning
- Effective communications
- Board certification in therapeutic massage and bodywork (BCTMB)
Certification
- Certified Massage Therapist (CMT) - National Certification Board for Therapeutic Massage & Bodywork (NCBTMB).
- Licensed Massage Therapist (LMT) - Ohio Board of Massage Therapy.
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- CPR/AED Certification
- First Aid Certification
Timeline
Licensed Massage Therapist
Spa Lavender
06.2023 - Current
Educator
Apollo After School
11.2021 - 10.2023
Hospital Liaison Case Manager
Cleveland Peacemakers Alliance
05.2019 - 08.2020
Mental Health Case Manager
Frontline Service
09.2016 - 04.2019
- Certified Massage Therapist (CMT) - National Certification Board for Therapeutic Massage & Bodywork (NCBTMB).
- Licensed Massage Therapist (LMT) - Ohio Board of Massage Therapy.
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- CPR/AED Certification
- First Aid Certification
Master of Science - Psychology
John Carroll University
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