CHANNON SICARD
Beaver,PA
Summary
Dynamic operations professional with a robust background in program management and administrative support. Notable achievements include redesigning onboarding processes and optimizing operational systems to drive efficiency. Proficient in building relationships with stakeholders and managing projects under tight deadlines.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Legislative Senior Aide III, Scheduler
Office of Councilmember Sidney Katz, Montgomery County Government
02.2022 - Current
- Proactively anticipated staff needs and delivered responsive support in fast-turnaround, high-pressure environments.
- Managed and triaged constituent concerns through Indigov, ensuring timely routing to portfolio experts and effective follow-through on resolutions.
- Demonstrated strong project coordination skills by scheduling and overseeing multiple initiatives, ensuring deadlines, priorities, and constraints were consistently met.
- Coordinated and maintained complex scheduling operations for Council Clerk, facilitating seamless workflow among legislative initiatives.
- Built and sustained strong relationships with constituents and stakeholders across all levels of leadership, fostering trust and effective communication.
- Streamlined office operations by organizing procedures, managing correspondence, improving filing systems, and supervising clerical functions to enhance overall efficiency.
- Developed a comprehensive operations manual outlining team roles and maintaining an up-to-date directory of community contacts to ensure seamless constituent service coverage.
- Designed and implemented a Councilmember staff committee coverage tracker, increasing transparency and improving workflow coordination across Council offices and legislative teams.
Executive and Programs Admin. Manager
Leadership Montgomery
05.2020 - 01.2022
- Functioned as a trusted liaison for the President/CEO, facilitating communication between the Board of Directors and staff to promote alignment and clarity.
- Planned and executed three monthly program sessions for diverse age groups, managing logistics including speaker coordination, participant engagement, and technical support for seamless delivery.
- Led the Governance and Ethics Committee in revising organizational bylaws through a DEL-focused lens, strengthening equity and accountability in governance practices.
- Redesigned new hire the new hire orientation manual to enhance onboarding, improving clarity, consistency, and employee integration.
- Reorganized and optimized CRM database, restoring accurate reporting structures and enhancing data accessibility and insights.
Executive and Programs Assistant
Leadership Montgomery
04.2019 - 05.2020
- Documented and maintained records of Board of Directors and Executive Committee meetings, providing clear and reliable meeting minutes for future reference.
- Exercised sound judgment, patience, and confidentiality when engaging with internal and external stakeholders, fostering trust and collaboration.
- Delivered exceptional customer service, consistently fostering positive experiences for guests and constituents.
- Monitored stock levels and ensured timely replenishment, enhancing operational efficiency.
Human Resources Assistant, Recruiter
Divergent Drive Inc.
08.2018 - 01.2019
- Conducted high-volume candidate outreach, completing 100+ calls to support recruitment and hiring efforts.
- Screened and evaluated applicant resumes, identifying qualified candidates that matched the position requirements.
- Built and maintained relationships with internal and external stakeholders to effectively support staffing objectives.
- Developed and implemented interactive filing system for new hire documentation, enhancing accessibility and supporting team efficiency.
Education
Master of Professional Studies - Industrial - Organizational Psychology
University of Maryland, Baltimore County
Baltimore, Maryland12-2026
Bachelor of Science - Psychology | Minor: Industrial - Organizational Psychology
Frostburg State University
Frostburg, Maryland05-2018
Skills
- Altruistic Mindset
- Legislative support
- Project coordination
- Administrative coordination
- Event preparation
- Computer Applications: Adobe, Asana, InDesign, Microsoft Office Suite Excel, Outlook, PowerPoint, and Word, Constant Contact, Google Form, JotForm, MailChimp, Indigov, Avaya, Neon CRM, SharePoint
- Meeting Platforms: Zoom, Teams, and Hubolu
- Issue resolution
- Attention to detail
- Effective communication
- Proactive work ethic
Personal Information
Availability: DEC 2026
RELEVANT COURSEWORK
- Business Professional Communication
- Industrial/ Organizational Psychology
- Human Resources Management
- Management of Organizations
- Change Management
- Statistical Methods in I- O Psychology
- Strategic Planning
- Professional HR Practices
- Methods of Assessment
- Research Methods
- Survey Design & Development
- Talent & Leadership Development
ADDITIONAL EXPERIENCE
- Charity Committee Chair for Montgomery County Council
- Raises funds for the organization's mission of giving initiatives by leading annual charity by leading sales efforts and developing promotional advertisements for Charity Raffle
- Social Media Editor for Leadership Montgomery (Facebook, Instagram, & Twitter)
- Leadership Montgomery: Race Equity Action Leadership (REAL) Program Graduate
- Race Equity Action (REI) Leadership Participant
Certification
- Race Equity Social Justice Leadership Program
Timeline
Legislative Senior Aide III, Scheduler
Office of Councilmember Sidney Katz, Montgomery County Government
02.2022 - Current
Executive and Programs Admin. Manager
Leadership Montgomery
05.2020 - 01.2022
Executive and Programs Assistant
Leadership Montgomery
04.2019 - 05.2020
Human Resources Assistant, Recruiter
Divergent Drive Inc.
08.2018 - 01.2019
Master of Professional Studies - Industrial - Organizational Psychology
University of Maryland, Baltimore County
Bachelor of Science - Psychology | Minor: Industrial - Organizational Psychology
Frostburg State University