Cha'Noah Powell
Columbus
Summary
Dynamic professional with a proven track record, excelling in customer experience analytics and strategic event management. Expert in CRM software and adept at fostering strong stakeholder relationships. Demonstrated success in leveraging data storytelling and workforce management to drive customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Experience Analyst
American Signature Inc
Columbus
01.2024 - Current
- Deliver data analytics to support joint business planning and increase customer satisfaction
- Developed strong relationships with Delivery Operations, Headquarters, Customer Service, Stores, and vendors
- Led Store Operations team to effectively manage a $250,000 project budget, collaborating with various stakeholders to ensure timely and within-budget delivery of services/products
- Translate large data sets into digestible results, and develop focused, actionable solutions that support strategic priorities
- Reporting on KPI's related to category management, inventory/operations
- Fully managing schedules, punches, and approved time off
Regional Program Coordinator
Kinnect, OhioKAN program
Cleveland
09.2021 - 01.2024
- Prepare program performance data using CQI Data Dashboard and elevate relevant themes and insights to regional team
- Ensure regional team is up to date on program updates and leverage feedback loops between different spaces and conversations I participate in
- Manage Regional resources to forecast budgetary needs for fiscal year
- Partner with Regional Director and Regional Advisory Council to actively monitor progress on regional Action Plan
- Coordinate and collaborate with attorney's and sites for programs Annual Statewide Legal Project
Head of Fundraising & Events
Counselors of Color
Orlando
10.2022 - 07.2023
- Develop budgets and strategic plans for client events, industry sponsorships as well as key internal initiatives
- Responsible for the strategy and execution of events for Counselors of Color
- Develop and manage all program details from vendor negotiations, proposals, contractual agreements
- Manage live-event fundraising including on-site management, merchandising and facilitation
Contracted Research Assistant
Youth Navigator Network
08.2022 - 11.2022
- Develop and perfect strategies to obtain accurate information consistently and comprehensively
- Utilize resource management & project management software to appropriately document information
- Conduct analysis of all current active resources and develop with necessary updates
Marketing Specialist
Kreber Marketing Agency
Hilliard
05.2021 - 09.2021
- Collaborate directly with market segment manager and sales representatives on the creation of marketing strategies
- Provide projected cost of specific service offerings based on detailed and documented insights of market and client needs
- Analyze revenue variance, business pipeline, and industry trends
- Manage and maintain a structured analysis of target markets, clients, and documentation in the CRM system
- Monitor and review web analytics and trends to make data driven decisions
Editorial Team Public Relations Intern
MGR Strategic Communications
Boston
11.2020 - 05.2021
- Present editorial opportunities to senior management at business-to-business (B2B) companies
- Conduct background research for new client proposals and media outlet lists
Office of Student and Community Engagement Specialist
CAPITAL UNIVERSITY, THE OFFICE OF STUDENT AND COMMUNITY ENGAGEMENT
Bexley
09.2019 - 05.2021
- Executed a 6-week Diversity, Inclusion, and Equity segment for campus covering various topics
- Develop budgetary plans for campus events hosted by Student and Community Engagement office
- Plan and coordinate Capital University's 2020 and 2021 Student Leadership Conference
- Plan and facilitate Capital University students 6-week leadership program
- Developed and implemented communication plan to support the needs of new students
Community Engagement Intern
Global Gifts Short North
Columbus
06.2020 - 08.2020
- Create and update volunteer recruitment and training materials
- Engage local businesses and service organizations for possible partnerships
- Plan and host weekly virtual events featuring certain handcrafted product groups from over 40 different countries
Education
Bachelor of Arts - Business Management, Public Relations
CAPITAL UNIVERSITY
Columbus, Ohio05.2021
Skills
- CRM software expertise
- Customer segmentation
- Customer journey mapping
- International sales support
- Data storytelling
- Advanced Microsoft Excel
- Excel data analysis
- Training Development
- Preparing budgets
- Staffing patterns
- Workforce management
- Queue management
- Tableau software
- Managing schedules
Timeline
Customer Experience Analyst
American Signature Inc
01.2024 - Current
Head of Fundraising & Events
Counselors of Color
10.2022 - 07.2023
Contracted Research Assistant
Youth Navigator Network
08.2022 - 11.2022
Regional Program Coordinator
Kinnect, OhioKAN program
09.2021 - 01.2024
Marketing Specialist
Kreber Marketing Agency
05.2021 - 09.2021
Editorial Team Public Relations Intern
MGR Strategic Communications
11.2020 - 05.2021
Community Engagement Intern
Global Gifts Short North
06.2020 - 08.2020
Office of Student and Community Engagement Specialist
CAPITAL UNIVERSITY, THE OFFICE OF STUDENT AND COMMUNITY ENGAGEMENT
09.2019 - 05.2021
Bachelor of Arts - Business Management, Public Relations
CAPITAL UNIVERSITY
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