Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Generic

Chanon Kraus

Lees Summit,MO

Summary

Experienced training content developer with over 10 years of success in corporate training and instructional design. Skilled professional who excels at creating engaging adult training content to ensure effective education and compliance. Utilizes advanced technical analysis skills to extract actionable insights from both unstructured and structured data, driving innovation in healthcare, technology, and tax industries. Known for building relationships and trust as a primary corporate trainer for classes of up to 250 participants, adept at leading teams and contributing individually to complex curriculum development projects. Dedicated community leader with over two decades of volunteer experience, recognized for integrity, reliability, and commitment to organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Consultant

Oracle Health Cerner
03.2023 - Current
  • Worked providing client’s reimbursement solutions in the Cerner Contract Management and Sorian Financial Contract Management systems to maximize A/R captured and verify reimbursement from payers at time of billing. Consultant was responsible for interpreting complex healthcare contracts, then digitizing and storing multiple contracts into the Contract Management system to drive estimated reimbursement to be evaluated against returned remits in Variance work queues.
  • Recognized in 2025 for the Consulting Excellence Program for identifying and rectifying several contract build issues to exceed client goals.
  • Promoted to Senior Associate Consultant after joining the team for efforts in collaboration with colleagues on Patient Accounting knowledge.
  • Created meticulous documentation to work through a variety of processes in Contract Management tenant delivery.
  • Created client collateral to document extensive PPS-DRG and PPS APC/APG pricing configuration for accurate calculations to the penny for Medicare payers.
  • In first year, successfully assisted in bringing over 10 clients live in Contract Management system.
  • Acted as solo delivery consultant to bring two clients live during first year.
  • Delivered training to multiple clients in Contract Management and variance calculations utilizing Revenue Cycle system.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Evaluated clients' needs and created plan of action to provide solutions.

Consultant II

Cerner
02.2020 - Current
  • Worked with clients providing solutions to aide in a clinically driven revenue cycle, connecting clinical information to revenue to optimize profits. Assisted in General Ledger design, configured agencies for pre-collections and collections, prepared clinics for opening as well as Rural Health Clinics following CMS guidelines. Coordinated with third party providers to meet client needs.
  • Promoted within first year of onboarding to Consultant II through efforts in documenting training for projects such as Contract Management, and training guidelines for Onboarding associates.
  • Multiple documented client successes leading to earning the Client V.I.P. award in 2021 for the Agile Delivery Team.
  • Implemented build and stabilization for over 50 projects in Revenue Cycle environment.
  • Maintained CRCR certification, awarded in 2020.
  • Developed and delivered training sessions to multiple clients in field of Contract Management and variance calculations.

Training Analyst

NTT Data
12.2017 - 12.2019
  • Worked to develop training programs in an adult learning environment to meet compliance expectations regulated by the Department of Insurance, the U.S. Centers for Medicare and Medicaid Services, as well as to exceeded Service Level Agreements with client, SS&C on select product lines. Collaborated with SS&C utilizing grammar and communication skills to update policy and procedure documentation for effective claims processing.
  • Promoted from Team Lead to Training Analyst by demonstrating exemplary leadership and successfully training claims examiners.
  • Developed and rolled out a new corporate training curriculum to five brands with client account SS&C, personally training over 200 new and existing employees resulting in corporate compliance improvement to 99% in 2019, a 15% improvement over 2018 compliance goals.
  • Improved claims processed per hour (CPH) by an average of 25% in 2019.
  • Published over 50 instructional policy and procedure documents relevant to claims processing, assisting claims examiners to meet both claims per hour guidelines and service level agreements.
  • Improved efficiency of Amysis claims system utilized in processing by analyzing system benefit configurations with local IT team.
  • Conducted daily training classes, both online and in the classroom, for adult learners to help improve consistency and ability with performance leading to increased employee retention.

Team Lead

Talent Wave via NTT Data
07.2016 - 12.2017
  • Managed and led a team of 60+ employees, motivating and assessing quality and compliance performance.
  • Communicated and conducted training to team on compliance related issues, client goals, and project deadlines.
  • Monitored timeliness of projects to insure completion by selected deadlines.
  • Handled multiple tasks for client consistently meeting and exceeding deadlines for work assignments and projects.
  • Provided one on one coaching sessions to assist in employee retention and development.
  • Created and maintained online database to store gathered knowledge across client accounts to improve efficiency in claims processing.
  • Consistently and effectively participated in quality assurance and audit calls following claim work by examiners and acting as key source of knowledge for any questions by upper management.
  • Collaborated with client to review instructional design of policy and procedure documentation.
  • Conducted meetings with client to gain knowledge on adjustment projects leading to the creation of an adjustments department handled through a collaboration of customer service and claims adjusters.
  • Consistently monitored quality scores on assigned teams, bringing an average increase of 15% accuracy.

Claims Examiner

United Healthgroup
02.2014 - 06.2016
  • Reviewed member policies and coverage details to proficiently and accurately determine claims payments in accordance to federal and state laws. Maintained quality customer service through timely and accurate claim processing, ensuring legal compliance.
  • Review claim documentation and consult with plan documents for coverage details.
  • Determine whether the insurance policy covers the loss claimed.
  • Contact the appropriate medical personal as needed to acquire additional medical information via telephone and fax.
  • Make determination of outcome of claims.

Insurance Producer

Banker’s Life and Casualty
01.2013 - 01.2014
  • Banker’s Life and Casualty specializes in insurance and retirement services for seniors offering Medicare supplement insurance, life insurance, annuities and long-term care insurance to clients nationwide.
  • Produced 10 new lines of business in the first 30 days of employment.
  • Produced 30 new lines of business in the first 60 days of employment.
  • Developed, followed, and completed sales objectives monthly.
  • Maintained relationships with client base through follow up phone calls, mail, and email.
  • Made sales presentations to new and existing clientele on various lines of business.

Education

Bachelor of Business Administration - Business and Human Resources

Baker University
Overland Park, KS
05.2012

Skills

  • Certified revenue cycle representative
  • Building client partnerships
  • Technical system configuration
  • Training program creation and implementation
  • Strategic issue analysis
  • Microsoft Word, Excel, Outlook, OneNote
  • Quality assessment expertise
  • Healthcare software proficiency
  • System implementation
  • Strategic planning
  • Cooperative mindset
  • Client-focused consulting
  • Effective project documentation practices
  • Project execution
  • Contract management
  • Client service optimization

Certification

CRCR; May 2020 - Present

Timeline

Senior Consultant

Oracle Health Cerner
03.2023 - Current

Consultant II

Cerner
02.2020 - Current

Training Analyst

NTT Data
12.2017 - 12.2019

Team Lead

Talent Wave via NTT Data
07.2016 - 12.2017

Claims Examiner

United Healthgroup
02.2014 - 06.2016

Insurance Producer

Banker’s Life and Casualty
01.2013 - 01.2014

Bachelor of Business Administration - Business and Human Resources

Baker University

Community Service

Lee’s Summit, MO, 2024, Present, PTA Member – Blue Springs High School, Lee’s Summit, MO; 2024 – Present, Secretary – Boy Scouts of America, Pack 42, Lee’s Summit, MO; 2021 – Present, PTA Member – Delta Woods Middle School, Lee’s Summit, MO; 2021 – 2024, Member – Lakewood Mom’s Club, Lee’s Summit, MO; 2018 – Present, PTA Member – Delta Woods Middle School, Lee’s Summit, MO; 2017 – 2021, Alumni – Phi Sigma Pi National Honor Fraternity, Springfield, MO; 2002 – Present

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