Chanpoo Saeteurn

July 2022 - Present (L5 OTR Area Manager)

• #1 Delivery Station in the US for the year 2024. (WW AMZL Scorecard)
• L6 UTR Stretch Ops Manager (January 15, 2025 - Present)

-Jan 2025: TPH 60.53/Stow WIP 86.38%/Job Rotation 90.85%

-Feb 2025: TPH 61.01/Stow WIP 85.83%/Job Rotation 93.66%

• August 2023 - January 14, 2025 (L5 OTR Area Manager/L6 OTR Stretch Ops)

-2024: #1 for % PvA DPPH (DSP+AmFlex) in Sacramento region.

-2024: #1 for On Time Dispatch % (DSP+FLEX) in Sacramento region.

July 2021 - June 2022 (L4 UTR Area Manager)

• Support, mentor, and motivate the hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

April 2020 - June 2021 (Driver Trainer, Operations Lead)

• Took ownership of launching DOT Training for the Sacramento Region. (4 Stations)
• Trained DOT Driver Trainers on Delivery Associate training process for DOT.
• Conduct in-person classes (Prior Covid-19) to teach new Delivery Associates about the importance of both safety and customer obsession while delivering.
• Conduct Virtual Training Classes (Covid-19 update) classes to teach new Delivery Associates about the importance of both safety and customer obsession while delivering.
• Partnered with DSPs to receive feedback about new DAs in an attempt to improve training classes.
• Print badges for new DAs.
• Responsible for ensuring payments made to all DSPs when DAs attend classes are correct and accurate.
• Utilize KNET and QuickSight to ensure all DAs are properly trained.
• Send Trouble Tickets to escalate issues when needed.
• Utilize Cortex for Deep-Diving delivery issues and re-routing DAs if possible.
• Send daily detailed Wash and Bridges to both OTR Management and LAM at our station.

October 2019 - March 2020 (OTR T1 Associate)

• Vehicle Safety and Uniform Audits.
• Manage 60+ DAs (Delivery Associates).
• Route dive to help remove any barriers or obstacles which may prevent our DAs from completing their routes.
• Send DAs to help another DA when needed to make sure all packages on the road are attempted.
• Check in all DAs after completion of routes to keep track of all packages being returned to the station.
• Send out e-mails with ideas to help improve efficiency and accuracy.

May 2019 - Sept 2019 (Seasonal Delivery Associate)

• Perform safety audits to ensure vehicles can be safely and legally operated.
• Locate and separate packages for the given route.
• Organizing and loading all packages properly and safely into vehicle for most accuracy and efficiency.
• Contact customers to ensure certain deliveries will be approved.
• Conduct rescues after completion of own route to ensure customer promises are met by supporting other DAs with completing their routes.

March 2018 - May 2019 (Logistic Manager)

• Keep track of all employees' hours.
• Manage 80+ DAs (Delivery Associates).
• Route dive to help remove any barriers or obstacles which may prevent our DAs from completing their routes.
• Send DAs to help another DA when needed to ensure all packages on the road are delivered.
• Check in all DAs after completion of routes to keep track of all packages being returned to the station.
• Send out reports on vehicle maintenance.
• Send out reports for any vehicle accident or injury occurrence.
• Send out e-mails with ideas to help improve efficiency and accuracy.

November 2017 - March 2018 (Delivery Associate)

• Perform safety audits to ensure vehicles can be safely and legally operated.
• Locate and separate packages for the given route.
• Organizing and loading all packages properly and safely into vehicle for most accuracy and efficiency.
• Contact customers to ensure certain deliveries will be approved.
• Help other DAs complete their routes whenever needed.