Chansity Davis
HURT
Summary
Customer service representative and warehouse associate with strong skills in complaint resolution, training, and relationship management. Demonstrated success in improving customer satisfaction through effective problem-solving and multitasking. Committed to teamwork and fostering a positive work environment. Self-motivated and goal-oriented with a focus on helping others.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
CVS Pharmacy
Forest
01.2022 - Current
- Provided assistance to customers regarding product inquiries and pharmacy services.
- Handled customer complaints with professionalism and empathy.
- Maintained a clean, organized work environment to enhance efficiency.
- Trained new employees on customer service protocols and operational systems.
- Maintained a clean and organized work environment for efficiency.
- Trained new employees on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed inventory levels to ensure product availability for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Packer Associate
Source 4 Industries
Forest
07.2021 - 12.2021
- Packaged products accurately for shipment according to specifications.
- Inspected items for quality and proper packaging before dispatch.
- Maintained clean and organized work area to ensure safety compliance.
- Collaborated with team members to meet daily production goals consistently.
- Followed safety protocols to minimize risks during packaging operations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Optometrist Assistant
Lynchburg optometry clinic
Lynchburg
06.2020 - 12.2021
- Supported optometrists in conducting vision screenings and assessments.
- Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
- Welcomed guests and ensured positive first impressions upon arrival.
- Managed check-in processes for events and special functions.
- Maintained cleanliness and organization of the reception area.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered front desk phones.
- Helped keep entryway and front line clean, organized, and fully stocked with inventory.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted patients with eye exams and vision tests.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
Inspector
Shrader Tire
Altavista
02.2017 - 01.2018
- Documented inspection findings using company-specific software and reporting tools.
- Conducted thorough inspections of products for quality and safety standards.
- Identified defects and communicated them to relevant departments for resolution.
- Rejected products and materials failing to meet expectations.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Ensured all products met industry-standard requirements before being released for sale.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Positioned components, parts or materials for testing.
Customer Service Representative
Tmoblie
Richmond
08.2015 - 02.2017
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Education
Associate of Arts - Esthetician
Sylvain Melloul International Hair Academy
Lynchburg, VA10-2024
High School Diploma -
Gretna High School
Gretna, VA05-2012
Skills
- Customer assistance
- Complaint resolution
- Product knowledge
- Inventory management
- Technical support
- Customer relationship management
- Team collaboration
- Problem solving
- Training and mentoring
- Time management
- Customer service
- Multitasking and organization
- Positive and professional
- Strong teamwork
- Attention to detail
- Call center operations
- Order processing
- Credit card payment processing
- Filing
- Inbound and outbound calling
- Payment processing
- Refund management
- Microsoft Excel
- Proofreading
- Customer satisfaction measurement
- Product packaging
- Quality inspection
- Labeling
Certification
lash extensions
Timeline
Customer Service Representative
CVS Pharmacy
01.2022 - Current
Packer Associate
Source 4 Industries
07.2021 - 12.2021
Optometrist Assistant
Lynchburg optometry clinic
06.2020 - 12.2021
Inspector
Shrader Tire
02.2017 - 01.2018
Customer Service Representative
Tmoblie
08.2015 - 02.2017
Associate of Arts - Esthetician
Sylvain Melloul International Hair Academy
High School Diploma -
Gretna High School