CHANSTEN GOMES
Summary
Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services.
Overview
6
6
years of professional experience
Work History
Laboratory Assistant / Client Services
Clinical Labs Of Hawaii
05.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Exceeded performance targets consistently, contributing to the success of the Client Services department.
Airport Customer Service Agent
Southwest Airlines
02.2022 - 05.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Cashier
McDonald's
11.2018 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05.2020
Skills
- Lab Safety Protocols
- Laboratory safety protocols
- Client Services
- Patent Client Relations
- Retail services
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Timeline
Laboratory Assistant / Client Services
Clinical Labs Of Hawaii
05.2023 - Current
Airport Customer Service Agent
Southwest Airlines
02.2022 - 05.2023
Cashier
McDonald's
11.2018 - 12.2020
High School Diploma -
Pearl City High School
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