Chanté Brailey
Suitland,MD
Summary
A paralegal, administrative assistant and officer manager with extensive knowledge in the legal industry with a specialty in personal injury, medical malpractice, and family law. Bringing a positive and energetic attitude not only to the clients but to the environment as a whole. Highly motivated, social, energetic and outgoing with an innate drive to satisfy all Clients. Excels in listening and creating solutions that provides value to cases and the company. Building and maintaining attorney-client relationships not only to satisfy clients but to generate repeated business through referrals.
Overview
9
9
years of professional experience
Work History
Paralegal and Administrative Assistant
Alexander & Cleaver Law Firm
Oxon Hill, MD
04.2023 - 03.2024
- Drafted correspondence to clients and other attorneys.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Maintained client files according to established protocols.
- Collaborated with attorneys in all stages of litigation process.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized evidence for use at trial or hearing proceedings.
- Advised clients on procedural matters related to their cases.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Daily check in with clients to make sure all needs are being met and if they have any questions throughout the entire legal process.
- Assisted clients throughout the entire personal injury intake process. (Client Contact sheet, Hipaa authorization, police report authorization, discharge paperwork from medical facility, auto insurance information, physical therapy enrollment and preparing retainer for client to review and sign along with attorney).
- Send letter of representation to all necessary insurance companies and open claim if necessary.
- Thoroughly request medical records and bills from all medical facilities relating to the injury.
- Prepare and send demand package to insurance adjuster once client is successfully completed therapy and we’ve received all medical records and bills.
- Follow up with all adjusters to confirm that the demand package was receive and begin negotiations once initial offer is made.
- Successfully close out all files and send business appreciation letters once case is settled.
Paralegal, Administrative Assistant and Office Manager
Jackson & Associates Law Firm
Upper Marlboro, MD
08.2017 - 01.2023
- Open the firm and complete all opening procedures
- Check emails, postal mail and voicemails
- Complete all office runs in a timely manner
- Plan and execute all consultations and client meetings
- Assist potential clients and existing clients with all documents on clio and all other firm software used
- Provide excellent and professional legal experience to all clients along with completing hands-on projects
- Communicate effectively with all attorneys and their clients
- Provide administrative support and maintain attorney client privilege at all times
- Assist attorneys with preparing personal injury discovery, family discovery and deposition preps
- Handle all billing expenses and billable hours on clio
- Daily check in with clients to make sure all needs are being met and if they have any questions throughout the entire legal process
- Assist clients throughout the entire personal injury intake process
- (Client Contact sheet, Hipaa authorization, police report authorization, discharge paperwork from medical facility, auto insurance information, physical therapy enrollment and preparing retainer for client to review and sign along with attorney.) Send letter of representation to all necessary insurance companies and open claim if necessary
- Thoroughly request medical records and bills from all medical facilities relating to the injury
- Prepare and send demand package to insurance adjuster once client is successfully completed therapy and we've received all medical records and bills
- Follow up with all adjusters to confirm that the demand package was receive and begin negotiations once initial offer is made
- Successfully close out all files and send business appreciation letters.
Customer Service Representative
Capital One Bank
01.2015 - 01.2017
- Provided account services to customers
- Receive deposits, loan payments, cash checks and transact withdrawals
- Record night and mail deposits, sell cashiers checks and redeem series e bonds
- Answer any and all questions in person or on the telephone
- Recommend and refer other banking services
- Assist with opening and closing accounts
Education
University of the District of Columbia
Skills
- Leadership
- Time Management and multitasking
- Team Player
- Strong work ethic
- Professionalism
- Active listening
- Detail Oriented
- Problem Solving
- Writing and Organization
- Negotiation
- Attorney Support
Timeline
Paralegal and Administrative Assistant
Alexander & Cleaver Law Firm
04.2023 - 03.2024
Paralegal, Administrative Assistant and Office Manager
Jackson & Associates Law Firm
08.2017 - 01.2023
Customer Service Representative
Capital One Bank
01.2015 - 01.2017
University of the District of Columbia
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