CHANTA GILLILAND
McLoud,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Went from a worker, to assistant manager to manager in just over a year. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Quickly excelled in the role of manager in a very fast paced and changing environment. Eager to learn new skills and help the company excel. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
Work History
Bakery / Deli Manager
CPN Firelake McLoud
McLoud, OK
01.2022 - Current
- Ordered and maintained inventory levels of baking and deli products.
- Supervised staff in production, stocking, and customer service duties.
- Ensured all food safety guidelines were followed in the bakery and deli area as well as trained and coached employees on proper food handling techniques.
- Scheduled staff shifts according to business needs and Created weekly production plans.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback when necessary.
- Analyzed financial data from previous weeks to plan future production needs.
- Reviewed invoices for accuracy prior to submitting payment requests.
- Inspected equipment regularly to ensure proper functioning condition.
- Prepared monthly reports on bakery and deli sales volume and profitability.
- Implemented marketing strategies to promote bakery and deli products.
- Controlled costs related to labor, waste, ingredients, supplies.
- Established procedures for sanitation and cleanliness in the work area.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Receptionist
Eastside Waste
McLoud, OK
09.2020 - 04.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
Secretary
MacArthur Associated Consultants
Oklahoma City, OK
05.1996 - 06.2003
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Fort Cobb-Broxton High School
Fort Cobb, OK05-1990
Skills
- Cost Control and order management
- Scheduling Coordination
- Expense Tracking
- Well-versed in inventory management
- Quick thinking and calm reacting
- Fast and eager learner with proficient knowledge of Microsoft Word and Excel
Timeline
Bakery / Deli Manager
CPN Firelake McLoud
01.2022 - Current
Receptionist
Eastside Waste
09.2020 - 04.2021
Secretary
MacArthur Associated Consultants
05.1996 - 06.2003
High School Diploma -
Fort Cobb-Broxton High School
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