Chanta Jones

Support Undergraduate Nursing Programs.

• Tracks expiration dates on documents and communicates with appropriate staff to avoid late filing.
• Maintains accurate files, records and credentialing documents in well-maintained databases using MERLIN system.
• Collaborates closely with Academic Partners to help obtain privileges at assigned healthcare facilities
• Receive and evaluate applications to look for missing and inaccurate information, overseeing 250-500 applicants per semester.
• Conduct primary source verifications such as background checks, immunizations, board certifications, among undergraduate nursing students and Clinical Faculty.
• Coordinate system orientations quarterly with volumes ranging 150-350 participants.
• Communicate effectively with Academic Partners across the region to facilitate clinical outcomes.

• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Documented all changes and actions in computer-based tracking system.
• Trained customer employees and managers on machine use and maintenance.

• Configured hardware, devices and software to set up work stations for 500+ employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Helped streamline repair processes and update procedures for support action consistency.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.