Chan'Ta Jones
Baton Rouge,LA
Summary
Dynamic and detail-oriented professional with extensive experience at FMOLHS, excelling in patient flow management and HIPAA compliance. Proven ability to train and mentor staff, enhancing team performance and patient care. Recognized for exceptional problem-solving skills and a commitment to fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Unit Coordinator
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
08.2023 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Environmental Services Housekeeper
Corthall Health Care
05.2018 - 06.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Manager
Walmart
06.2013 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Baker High School
Baker, LA05-2011
Skills
- New admissions
- Scheduling management
- Appointment scheduling
- Staff scheduling
- Charting
- Document control
- Employee coaching
- Patient flow
- Resident care plan
- HIPAA compliance
- Training and mentoring
- Patient registration
- Supply restocking
- Records management
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Verbal and written communication
- Decision-making
- Goal setting
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Staff management
- Staff supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Coordinator
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
08.2023 - Current
Environmental Services Housekeeper
Corthall Health Care
05.2018 - 06.2022
Customer Service Manager
Walmart
06.2013 - 03.2018
High School Diploma -
Baker High School
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