Summary
Overview
Work History
Education
Skills
Leadership Experience
Personal Information
References
Timeline
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Chanta Scott

Chanta Scott

Charlotte,NC

Summary

Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements.

Overview

8
8
years of professional experience

Work History

Leasing Manager

URS Properties
Charlotte, NC
02.2024 - Current
  • Developed strategies to increase occupancy levels through effective marketing campaigns.
  • Maintained accurate financial records related to rental income and security deposits.
  • Conducted regular property inspections to ensure compliance with standards and regulations.
  • Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
  • Conducted market research to stay competitive and adjust leasing strategies accordingly.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Handled evictions when necessary; prepared documents for court proceedings if needed.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Reviewed agent activities to check performance and optimize approaches.

Leasing Manager/ Training Assistant

THE CARROLL COMPANY
Fort Mill, SC
05.2023 - 02.2024
  • Worked closely with the property manager in learning all aspects of management.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Handled evictions when necessary; prepared documents for court proceedings if needed.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
  • Developed strategies to increase occupancy levels through effective marketing campaigns.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Increased occupancy through dynamic marketing initiatives.

MEMBER SERVICE REP

MUNICIPAL CREDIT UNION
03.2018 - 11.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Submitted all loan application requests and required documents for review and approval by a loan officer
  • Efficient with internal software's such as Loans PQ, Episys, Quick cards, etc
  • Complied with All BSA and SAR requirements
  • Cross-sold bank services and products to uplift customer investments.

Lead Retail Sales Associate

Sprint
01.2017 - 10.2018
  • Responsible for opening and closing shifts including but not limited to cash in and cash out procedures, daily inventory count, bank deposits, maintenance, and appearance of store
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Delivered an outstanding store experience that improved customer loyalty and strengthened the Sprint Brand
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

NYS Real Estate License -

02.2019

Associates of Science -

Monroe College
06.2012

Skills

  • Customer Service
  • Rental Pricing Strategies
  • Move-In Coordination
  • Tenant Screening
  • Property Tours
  • Tenant Relations
  • Application Processing
  • Lease Writing / Lease Renewals
  • Administrative Support
  • MS Office
  • Customer Accounts
  • Property Management
  • Multi-family management
  • Yardi
  • One site
  • Real page
  • ILM
  • Epay and ACH transactions
  • Closing skills
  • Networking and Marketing

Leadership Experience

Recruited, hired, and trained several sales associates to develop into productive team members with excellent product knowledge. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Personal Information

Title: Sr. Leasing Manager

References

References available upon request.

Timeline

Leasing Manager

URS Properties
02.2024 - Current

Leasing Manager/ Training Assistant

THE CARROLL COMPANY
05.2023 - 02.2024

MEMBER SERVICE REP

MUNICIPAL CREDIT UNION
03.2018 - 11.2020

Lead Retail Sales Associate

Sprint
01.2017 - 10.2018

NYS Real Estate License -

Associates of Science -

Monroe College

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Chanta Scott