CHANTA SWINT
Austell
Summary
Strategic and results-driven operations leader with 20+ years of experience in high-volume fulfillment, warehouse, and manufacturing environments. Proven track record of leading multilevel teams, optimizing OTIF and SLA performance, implementing Lean Six Sigma initiatives, and improving operational KPIs. I am skilled in inventory management, labor planning, continuous improvement, and building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Stord
Atlanta
01.2024 - Current
- Lead daily operations across inbound, outbound, returns, and inventory for a highvolume fulfillment center.
- Supervise and develop a team of Area Managers, leads, and associates, ensuring OTIF, SLA, safety, and quality targets are met.
- Manage operational KPIs, including dock-to-stock, OTIF, order productivity, and shrink reduction.
- Collaborate with cross-functional teams (Customer Experience, Engineering, Solutions, Quality) to support new client launches and pilot projects.
- Plan labor and staffing alignment, coaching, and operational readiness.
- Key Achievements:
- Increased dock-to-stock KPI from 25% to 95%, improving on-time SLA performance.
- Improved OTIF performance, reducing D2C miships rate from 75% to 99.9% on time delivery.
- Implemented leadership scorecards for Area Managers to drive accountability and performance.
Operations Manager / Continuous Improvement Manager
Stord
Atlanta
08.2022 - 01.2024
- Directed end-to-end production and packaging operations for a team of 150+, improving overall throughput by 22% while maintaining staffing efficiency aligned with KPIs.
- Led Lean Six Sigma and continuous improvement initiatives that increased yield by 18%, reduced waste by 25%, and cut cycle time by 15%.
- Coached and developed shift supervisors and operators, resulting in a 30% improvement in team productivity and higher adherence to operational standards.
- Partnered with senior leadership to implement cost-saving strategies that reduced operational expenses by $1.2M annually and streamlined cross-functional processes.
- Designed and executed training programs that upskilled 100+ employees, standardized best practices, and fostered a sustainable culture of continuous improvement.
Flow Manager
Walmart E-Commerce
Union City
02.2018 - 08.2022
- Managed inbound operations and freight flow, achieving 100% SLA compliance through SOPs and training.
- Reduced weekly freight loss by $19K via process redesign and accountability measures.
- Supervised 5 managers and 120+ associates; oversaw performance, coaching, and succession planning.
- Implemented daily operational tracking and leadership scorecards for team accountability.
Supply Chain Manager
Golden State Foods
Conyers
04.2016 - 01.2018
- Directed end-to-end receiving operations for raw materials and packaging components in a high-volume, food-grade facility, achieving 99.5% on-time receipt accuracy.
- Managed inventory control and product traceability using TraceGains and FEFO processes, improving inventory accuracy from 92% to 98%.
- Oversaw inbound and outbound logistics, including carrier management, shipment scheduling, dock flow, and appointment coordination, reducing dock congestion by 30% and improving throughput by 25%.
- Collaborated with vendors, procurement teams, and internal stakeholders to resolve shipment discrepancies, negotiate costs, and streamline supply chain processes, resulting in $250K+ annual cost savings.
- Implemented process improvements that reduced lead times by 20%, minimized product waste by 15%, and enhanced operational efficiency.
- Monitored key supply chain KPIs including on-time delivery, order accuracy, and inventory turnover developing corrective actions that drove continuous improvement across the supply chain.
Senior Operations Supervisor
KeHE Distributors
Douglasville
01.2013 - 03.2016
- Managed multi-shift warehouse operations in 650k sq. ft. DC, supervising 220+ employees.
- Increased productivity from 80 to 120 cases/hr. through process improvements and labor planning.
- Reduced overtime from 27% to 9% while maintaining 99.5% on time shipping.
- Partnered with sales, customer service, and transportation to meet client SLA.
Education
bachelor's degree - business management
Ashworth College
Norcross, GA01.2011
Skills
- Operations Leadership
- Team Development
- OTIF Management
- SLA Management
- KPI Optimization
- Inventory Accuracy
- Shrink Control
- Lean Six Sigma
- Kaizen
- 5S Methodology
- Warehouse Management Systems
- Labor Planning
- Productivity Improvement
- P&L Oversight
- Microsoft Office
- Power BI
- ERP Systems
- Hazmat Certified
- OSHA 10
- Lean Six Sigma Black Belt
- Six Sigma Green Belt
Certification
- Hazmat Certified
- OSHA 10
- Lean Six Sigma Black Belt
- Six Sigma Green Belt
Timeline
Operations Manager
Stord
01.2024 - Current
Operations Manager / Continuous Improvement Manager
Stord
08.2022 - 01.2024
Flow Manager
Walmart E-Commerce
02.2018 - 08.2022
Supply Chain Manager
Golden State Foods
04.2016 - 01.2018
Senior Operations Supervisor
KeHE Distributors
01.2013 - 03.2016
bachelor's degree - business management
Ashworth College