Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Chanta D. Brown

Austell,GA

Summary

Highly-skilled phlebotomist with 10 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Care Management Associate

Aetna, A CVS Health
Atlanta, GA
12.2021 - Current
  • Experienced with microsoft
  • Types at 55 words per
  • Utilizes effective written and
  • Office minute verbal communication
  • Exercises time management Superior attention to detail Critical thinking & crisis
  • When handling multitask on proofreading and editing intervention
  • Workloads tasks
  • Basic understanding of
  • Multi-tasking and negotiation Problem- solving abilities
  • Cognitive and emotional
  • Crisis
  • Presentation skills Medical claims experience
  • Familiarity with medical
  • Technology
  • HIPAA Preventative &, HUB Current
  • Aetna-CVS, Remote)
  • Prioritizing Medicaid member interaction, maximizing inbound and outbound touchpoints to solve members' needs and create behavioral change using behavioral interviewing techniques
  • Interact and engage telephonically with members through the successful supports orchestrated by the Hub team
  • Compiled complete patient record with all admission, transfer, and discharge information
  • Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information
  • Coordinated patient appointments and provided instructions for examinations and procedures
  • Coordinating medical treatment, including administering assessments, developing care plans, and monitoring medication compliance
  • Delivered excellent customer service and facilitated development of patient and clinician relationships
  • Delivered an excellent service experience with friendly, compassionate, and helpful demeanor., Commencement Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail Engage and collaborate with team members virtually inclusive of team and recognition meetings

CUSTOMER CARE SPECIALIST

Nordstrom
Atlanta, GA
10.2021 - 12.2021
  • Consistently deliver Nordstrom's legendary customer service by supporting our customers via phone, chat and/or email Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal
  • Nordstrom customers

SERVICE ASSOCIATE

ELITE, Delta Vacations
Minot, North Dakota
08.2021 - 10.2021
  • Promote a unique STAR Elite customer service experience through: Satisfactory and priority handling of inbound service calls
  • Develop and maintain positive relationships with key accounts by effectively responding to service issues and requests through direct extension and email communication
  • Communicate applicable information to customers regarding
  • DLV Inc.'s products, services, policies and procedures
  • Effectively qualify customer needs in conjunction with offering excellent customer service
  • Coordinate with appropriate individuals from other departments to troubleshoot and resolve customer related issues
  • Utilize additional technical functions and adjustment privileges to respond to booking requests/corrections and improve service delivery
  • Keep management informed of service issues impacting both the department and the company
  • Solicit suggestions from customers on improvements and make recommendations for enhancing product offerings
  • Stay updated on DLV Inc
  • Product lines, policies and procedures
  • Comply with all corporate and departmental policies/procedures and applicable governmental regulations
  • Attend and participate in meetings that pertain to assigned responsibilities
  • Other duties and responsibilities as assigned, which may include cross-utilization within the department.

CUSTOMER SERVICE SPECIALIST

VSP
Atlanta, GA
06.2021 - 08.2021
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Directed individuals on usage and benefits of self-service tools
  • Provided expert service by communicating information to customers and following up on promises
  • Resolved customer inquiries, complaints, and issues while proactively using exceptional listening techniques to provide solutions
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
  • Exceeded requirements in providing products and services to customers at all times.

CENTRAL INTAKE LOGGER

Ciox Health
Alpharetta, GA
03.2021 - 06.2021
  • Worked with patients to verify their health benefits and organize financing options to pay debts for medical services
  • Handled supportive office work such as fielding customer service calls, updating records, and processing payments for COBRA benefits
  • Verified insurance benefits, collected cop-payments, and worked out financing options with patients
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.

CUSTOMER SERVICE REPRESENTATIVE

AT&T
Atlanta, GA
12.2020 - 03.2021
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Recommended products and services to members and educated customers about relevant offerings
  • Conducted follow-up calls at customer locations.

ADMINISTRATIVE SUPPORT

Human Services, DFACS
Atlanta, GA
01.2020 - 03.2020
  • Perform general office management duties, including keyboarding, filing, generating and managing correspondence
  • Receive and route telephone communication as required
  • Provide/coordinate services to clients, families and partners that call or visit the local office
  • Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments
  • Screen and register applications for all OFI Eligibility programs offered
  • Routinely uses electronic application system, Document
  • Imaging system as well as eligibility system
  • Ensure general maintenance and repair needs for telephones, technology and other items necessary to ensure efficient office operations, as required
  • Maintain confidential records
  • Perform other professional responsibilities as assigned.

Appeals Reviewer

GA, Telephonic Clinical, United Health Group
Atlanta, GA
01.2019 - 01.2020
  • Handle high claims and appeal volume while using internal claim, UM/UR behavioral health, medical claims/appeal management processes
  • Triage requests into correct categories
  • Operate with high attention to detail when performing various data entry tasks
  • Prioritize work based on due date and run applicable work list reports to monitor workload
  • Plan, prioritize, organize and complete work to meet assigned deadlines
  • Determine if appeal is clinical or administrative and ensure correct letter template is utilized
  • Solve moderately complex problems individually or in a team setting
  • Work on high level tasks under management supervision/guidance., Provide instruction and supervision of planned activities for the ASP students
  • Manage student behavior for assigned students
  • Maintain accurate records when working the sign out desk
  • Attend and participate in ASP staff meetings and required training sessions
  • Perform additional duties as assigned gy appropriate administrator., Delivered top quality customer service to all existing and potential clients; activated customer accounts and fulfilled a wide range of service related requests with varying complexity from clients
  • Collected, input and managed client's electronic records
  • Established and maintained accurate receipt and tracking of program information
  • Reviewed and verified data to ensure accuracy.

CLINIC SUBSTITUTE

Cobb County School District
Marietta, GA
08.2018 - 12.2018
  • Provide appropriate health care services for students in the school clinic; under the general supervision of the principal, in the absence of the school nurse, in collaboration with the
  • Consulting Nurse/Nursing supervisor for nursing support
  • Assist with and document medications to students according to approved clinic policies, procedures, protocols and physician directions with appropriate documented records
  • Perform appropriate health care procedures from orders written by a licensed physician
  • Identify and manage individuals with suspected infectious illnesses and help prevent transmission to others through exclusion and education; report required information to the
  • Consulting Nurse
  • Communicate and collaborate with school personnel, nursing administration, students and families in a professional manner and with appropriate frequency about school health issues.

REGISTERED BEHAVIOR TECHNICIAN

Butterfly Effects
Deerfield, FL
08.2018 - 12.2018
  • Provide direct instruction using the principles of applied behavior analysis
  • Consistently implement individualized behavior intervention plan and treatment plan as written by supervising Board
  • Certified Behavior Analyst (BCBA)
  • Maintain designated client data collection across all programming
  • Actively problem solve when client progress in not going in the desired direction and make necessary changes to ensure client success in collaboration with BCBA
  • Create instructional materials
  • Support development of new client programs
  • Communicate with parents following therapy sessions, providing and overview of progress and noting any incidents of problem behavior
  • Collaborated with other service providers.

COMMUNITY OUTREACH COORDINATOR

The Transformation House
Smyrna, GA
05.2017 - 12.2018
  • Locate upcoming events at which to conduct outreach activities
  • Coordinate and collaborate with other community health centers, primary care associations, and local resources to provide better assistance to potential members
  • Assess client's involvement in services, identify barriers to care and readiness to access care
  • Plan, prepare and implement projects and procedures for effective community outreach and enrichment
  • Purchases clothing and hygiene products for outreach programs
  • Organizes clothing drives during holiday season and
  • Thanksgiving events for 14 families
  • Oversees back-to-school charity events.

CUSTOMER CARE COORDINATOR

Gas South
Atlanta, GA
06.2018 - 09.2018
  • Interacted with customers to resolve questions or concerns
  • Responded to requests for assistance, and upsold products
  • Tracked call-related information, maintained and updated customer information, and provided feedback on call issues.

CERTIFIED NURSING ASSISTANT

Grady Health System/Grady Memorial, Hospital
Atlanta, GA
06.2017 - 01.2018
  • Cared for individuals and families during periods of incapacitation, providing personal care
  • Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physicians
  • Administered bedside and personal care, such as ambulation and personal hygiene assistance
  • Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
  • Lifted, moved and transported residents, utilizing proper body mechanics for accident prevention.

VOCATIONAL REHABILITATION SPECIALIST

Benchmark Human Services
Milledgeville, GA
03.2016 - 12.2017
  • Worked with able bodied applicants and individuals with mild to severe disabilities who needed assistance with securing and maintaining long term competitive employment
  • Coordinated pre-screen procedures and interviews for potential candidates
  • Maintained clients records by reviewing case notes, logging events in a customized reporting tool
  • Adhered to Vocational Rehabilitation Program state and federal requirements
  • Provided Job coaching and placement services to clients.

ANAYLST II

Homebridge Financial Services, Inc
Kennesaw, GA
04.2015 - 04.2017
  • Spearheaded processing and clearing conditions of mortgage loan files
  • Processed second mortgages; verified loan documents that included income, credit, appraisal, title insurance
  • Routinely communicated with and provided support to loan officers and customers to expedite the mortgage loan process; resolved issues with mortgage loan files, ensured all requirements were met
  • Scheduled and coordinated closings with loan officers and closing department; prepared closing documents
  • Verified accuracy and completeness of all loan documentation collated and prepared files for funding
  • Managed pipeline report loans being funded or closed
  • Delivered top quality general administrative support; fax, copy, file, and answer phones
  • Successfully funded 60% of own loans within assigned pipeline of 80 loans; received monthly bonus for efforts
  • Received continuously higher levels of customer satisfaction; cut closing turnaround time to just 72 hours.

TALENT ACQUISTION SPECIALIST

The Home Depot Store Support Center
Atlanta, GA
08.2013 - 04.2015
  • Screen incoming calls and scheduling interviews with qualified
  • Education candidates
  • Manage pre-employment process to ensure a smooth transition from offer to drug screen/background check cleared status
  • Partner with hiring managers to determine staffing needs and conduct recruiting strategy meetings to understand candidate profile
  • Responsible for creating requisitions, setting approval path, and reviewing resumes
  • Manage internal transfer process including screening, coordination of interview with hiring manager, transfer form, offer letter, etc.

Fraud Anaylst II

Bank Of America
Kennesaw, GA
12.2006 - 07.2013
  • Protect Bank of America and customers from fraud
  • Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
  • Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
  • Make inbound and outbound calls taking the appropriate action based on a specific transaction
  • Ability to multi-task and work well as part of a team
  • Use strong judgement while dealing with customer issues in both routine and complex environment.

Education

Bachelor of Science - HUMAN SERVICES, Psychology, HEALTH & HUMAN, SERVICES

Walden University
Minneapolis, MN
08.2023

Associate of Applied Science - Health And Human Services

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2018

Ceertificate - Phlebotomy

Metro Medical Health
Atlanta, GA
2022

Skills

  • Decision Making
  • Scheduling Software
  • Sharps Collection
  • Glucose Screening
  • Vacuum Tube and Syringe Use
  • Specimen Collection
  • Electronic Medical Record Software
  • Analytical Diagnostic Support
  • Data Analysis
  • Sample Processing
  • Written and Verbal Communication
  • Butterfly Venipuncture
  • Problem Solving
  • Patient Relations
  • Microsoft Office
  • Instrument Sterilization
  • Blood Culturing
  • Documentation and Recordkeeping
  • Sample and Form Matching
  • Blood Alcohol Testing
  • Tray Organization
  • Data Entry
  • Biohazard Policy Compliance
  • Information Gathering
  • Paperwork Processing
  • Team Leader
  • Finger Stick Method
  • Appointment Scheduling
  • Supply Restocking
  • Medical History Taking
  • Lab Reporting
  • Process Monitoring
  • Anticoagulant Drug Dispensing
  • Patient Monitoring
  • Relationship Building
  • Customer Service
  • Attention to Detail

Accomplishments

  • TA D.BR
  • OWN
  • Affiliationsremdial Cultural diversity &social
  • Approaches to publichealth group dynamics
  • Hedis Certified Nursing
  • Assistant Medical Billing &
  • Coding

Affiliations

Member, Alpha Beta Kappa National Honor Society 2018-CurrentMember, Heath & Human Services (HHS) Advisory Board 2018- CurrentMember, Student Psychology Club 2018-CurrentMember, American Academy of Professional Coders (AAPC)- 2019-CurrentMember, American Health Information Management Association (AHIMA)- 2019

Current Member of Women Inspiring Success and Excellence (WISE UP) 2022 Current Member of Black Colleague Resource Group (BCRG) 2022 Current Member of CESI (Culture, Diversity, and Inclusion) 2022

Certification

  • PT - Phlebotomy Technician

Timeline

Care Management Associate

Aetna, A CVS Health
12.2021 - Current

CUSTOMER CARE SPECIALIST

Nordstrom
10.2021 - 12.2021

SERVICE ASSOCIATE

ELITE, Delta Vacations
08.2021 - 10.2021

CUSTOMER SERVICE SPECIALIST

VSP
06.2021 - 08.2021

CENTRAL INTAKE LOGGER

Ciox Health
03.2021 - 06.2021

CUSTOMER SERVICE REPRESENTATIVE

AT&T
12.2020 - 03.2021

ADMINISTRATIVE SUPPORT

Human Services, DFACS
01.2020 - 03.2020

Appeals Reviewer

GA, Telephonic Clinical, United Health Group
01.2019 - 01.2020

CLINIC SUBSTITUTE

Cobb County School District
08.2018 - 12.2018

REGISTERED BEHAVIOR TECHNICIAN

Butterfly Effects
08.2018 - 12.2018

CUSTOMER CARE COORDINATOR

Gas South
06.2018 - 09.2018

CERTIFIED NURSING ASSISTANT

Grady Health System/Grady Memorial, Hospital
06.2017 - 01.2018

COMMUNITY OUTREACH COORDINATOR

The Transformation House
05.2017 - 12.2018

VOCATIONAL REHABILITATION SPECIALIST

Benchmark Human Services
03.2016 - 12.2017

ANAYLST II

Homebridge Financial Services, Inc
04.2015 - 04.2017

TALENT ACQUISTION SPECIALIST

The Home Depot Store Support Center
08.2013 - 04.2015

Fraud Anaylst II

Bank Of America
12.2006 - 07.2013

Bachelor of Science - HUMAN SERVICES, Psychology, HEALTH & HUMAN, SERVICES

Walden University

Associate of Applied Science - Health And Human Services

Ultimate Medical Academy - Clearwater

Ceertificate - Phlebotomy

Metro Medical Health

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