Chantal Alhoush
Westlake,OH
Summary
Multilingual person, well-organized, loves working with people, have a persuasive personality.
I am seeking a new position where I can be an asset to an organization while expanding my experience and knowledge, and learning new skills.
Overview
8
8
years of professional experience
Work History
Server
Hecks Cafe
10.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Relationship Manager
Key Bank
07.2020 - 09.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Personal Banker
Dollar Bank
01.2019 - 07.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
Branch Sales Representative
PNC Bank
01.2018 - 12.2018
- Exceeded quarterly sales targets consistently through strategic planning and diligent followups.
- Enhanced overall customer satisfaction levels by resolving issues promptly and professionally.
- Provided exceptional customer service, addressing inquiries thoroughly while maintaining a professional demeanor at all times.
- Increased branch sales by identifying customer needs and presenting appropriate product solutions.
- Improved sales team performance by providing ongoing coaching, mentoring, and training sessions.
- Built rapport with customers quickly, earning their trust as a reliable source of information on products suited to their needs.
- Discussed financial options with clients and provided informed suggestions.
Teller
Bank Of The West
01.2016 - 09.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
Cashier
Target
11.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
International Relations - Political Science
University of Alkalamoon
Damascus, Syria09.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Team Player
- High Energy and Stamina
- Team Leadership
- Fluent in Arabic-Speak,read, write, and comprehend
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Manager
Key Bank
07.2020 - 09.2023
Server
Hecks Cafe
10.2019 - Current
Personal Banker
Dollar Bank
01.2019 - 07.2020
Branch Sales Representative
PNC Bank
01.2018 - 12.2018
Teller
Bank Of The West
01.2016 - 09.2017
Cashier
Target
11.2015 - 09.2017
International Relations - Political Science
University of Alkalamoon
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