Chantal Barron
Summary
Highly experienced and energetic customer service manager skilled in leading, training and developing customer service agents into successful teams seeks a leadership role in similar field. Exceptional leadership, communication, emotional intelligence, and problem-solving skills to leverage resolutions for customer issues and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
High Intensity Training Supervisor-M (HITS-M)
Charter Communications/Spectrum
01.2023 - Current
- Converts agents from other departments, and provides training to new agents on business rules, call flow and billers.
- Accurately identifies customer accounts
- Ensures all orders are accurately inputted for billers
- Troubleshoots technical and billing issues
- Coaches agents on retaining offers and up-selling opportunities and offers
- Excellent phone etiquette
- Responds and assists agents with their questions in a timely and profession manner
- Conducts live call coaching and provides assistance when needed
- Updated employees with latest policies, procedures and compliance standards.
Residential Retention Agent
Spectrum Charter Communications
01.2023 - Current
- Provided client support for new and current customers
- Sales Forecasting
- Performed estimates of expected sales revenue through analysis of consumer trends, past purchases and competitor price point evaluations
- Hospitality and superb customer service
- Proficient at operating and training others on all programs used within company.
- Improved communication within the team for better collaboration and problemsolving.
PM AS Manager
FLB Entertainment
01.2022 - 12.2023
- Performed scheduling of events, ensured staffing of personnel to support all reservations
- Deposit Drops
- Ensured all sales receipts and funds were reconciled prior to executing bank deposits
- Hospitality and superb customer service
- Welcomed and greeted all guests to ensure their best customer and event experience while patronizing site.
- Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction.
Print and Marketing Supervisor
Staples Office Supply
11.2021 - 01.2022
- Managed existing customer accounts and new customer accounts
- Ensured accurate print request orders
- Sales Coach
- Trained agents in sales, leveraging opportunities to offer in-store savings, upselling, and quality production.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
Operations Manager
Ross Dress For Less
10.2020 - 11.2021
- Responsible for daily operations of store location
- Duties included but not limited to overseeing shift schedules; delegation of responsibilities to department leads and store associates; conflict resolution during operations
- Liaison and support for communication between store needs, store location general manager, and corporate headquarters
- Fulfilled responsibilities and duties of store location General Manager during their absence.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
American Sign Language Certification -
Cuyamaca College
12.2013
General Education -
South Tahoe High
12.2008
Skills
- Leadership
- Inter-personal Communication
- Emotional Intelligence
- Problem Solving
- Quality Customer Service
- Self-Motivated
- Organized
- Time Management
Timeline
High Intensity Training Supervisor-M (HITS-M)
Charter Communications/Spectrum
01.2023 - Current
Residential Retention Agent
Spectrum Charter Communications
01.2023 - Current
PM AS Manager
FLB Entertainment
01.2022 - 12.2023
Print and Marketing Supervisor
Staples Office Supply
11.2021 - 01.2022
Operations Manager
Ross Dress For Less
10.2020 - 11.2021
American Sign Language Certification -
Cuyamaca College
General Education -
South Tahoe High
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