Chantal Bum
Waldorf,MD
Summary
Highly motivated professional with 19 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Weave Gallery
2015.01 - 2016.10
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated month-end journal entries, account reconciliation and invoicing.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Recruited and hired qualified candidates to fill open positions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Beauty Salon Owner
Wanitto Hair Braiding
2016.12 - Current
- Owned and managed daily operations of Beauty Salon business, including supervising employees and providing onsite training and continuing education to staff.
- Recruited, Interviewed, trained, and supervised 5 employees, including 2 supervisors, to achieve sales goals.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Cultivated engaging and lively setting for patrons to learn.
- Capitalized on 5 years of business with peak annual revenue generation of $100,000 per year.
- Increased sales volume 25% in 5 years and total profit of 35% increase.
- Assessed all aspects of business operations to implement realistic annual budget.
- Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Kept up-to-date on all regulatory changes affecting business operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
- Set pricing structures according to market analytics and emerging trends.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for my Beauty Salon
Beauty Salon Manager
Africa Hair Gallery
2014.10 - 2015.09
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Oversaw daily salon operations and performed general salon tasks.
- Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Consulted with customers to understand needs and recommend professional Beauty and barber services tailored for each client.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Assessed, optimized and elevated operations to target current and expected demands.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Cross-sold and up-sold new haircare products, increasing earnings from 65% to 80% Increase per year.
- Arranged, shaped, trimmed and colored hair to achieve desired effect.
- Suggested flattering systems according to customer physical features, face, body build and current trends.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
- During tenure, hired, developed and managed more than 26 person staff.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Education
High School Diploma -
College Évangélique
Douala 07.2007
Skills
- Sales strategics
- Cost analysis and savings
- Employee development
- Task delegation
Certification
- First Aid/CPR
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
Timeline
Beauty Salon Owner
Wanitto Hair Braiding
2016.12 - Current
Manager
Weave Gallery
2015.01 - 2016.10
Beauty Salon Manager
Africa Hair Gallery
2014.10 - 2015.09
High School Diploma -
College Évangélique
- First Aid/CPR
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
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