Chantal Charging Hawk
Madison,SD
Summary
Dedicated Cleaning Technician with a strong work ethic and deep cleaning expertise, honed at Sanctuary Cleaning. Proven ability to enhance customer satisfaction through meticulous attention to detail and effective problem resolution. Recognized for maintaining safety standards while improving air quality, ensuring a secure and pleasant environment for clients and colleagues alike.
Experienced with detailed cleaning and maintenance procedures, ensuring sanitary conditions. Utilizes effective cleaning methods to meet hygiene standards. Knowledge of efficient work practices to maintain orderly spaces.
Professional cleaning expert prepared to make impact through efficient, high-quality service. Strong focus on team collaboration and meeting changing needs with flexibility. Proficient in maintaining clean and sanitary environments, following safety protocols, and using various cleaning tools and products. Reliable and results-driven with excellent problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Cleaning Technician
Sanctuary Cleaning
02.2025 - 05.2025
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Cleaning Technician
Simply Fresh Cleaning
02.2020 - 08.2024
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Removed trash, debris and other waste materials from premises.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Sales Associate
Savers Thrift Store
01.2020 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representive
Ft. Randall Casino
02.2015 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with the birthday cash cube during their birthday month
- Annouced hourly drawings throughout the casino every half/hour.
Education
GED -
Star Academy
Custer, SDSkills
- Strong work ethic
- Reliability and punctuality
- Deep cleaning expertise
- Safety-conscious mindset
- Active listening
- Critical thinking
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Assertiveness
Timeline
Cleaning Technician
Sanctuary Cleaning
02.2025 - 05.2025
Cleaning Technician
Simply Fresh Cleaning
02.2020 - 08.2024
Sales Associate
Savers Thrift Store
01.2020 - 02.2020
Customer Service Representive
Ft. Randall Casino
02.2015 - 01.2020
GED -
Star Academy
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