CHANTAL CONTRERAS VARGAS
HESPERIA,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Biller
Esthetic Partners Dental Group
07.2023 - Current
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Warehouse Shipping Lead
SNAP ONE
09.2020 - 07.2023
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
- Managed a team of warehouse associates, delegating tasks to maximize productivity.
- Evaluated employee performance regularly, providing constructive feedback to foster a culture of continuous learning and development among team members.
- Optimized warehouse layout for efficient picking and packing of orders, resulting in smoother workflow.
- Increased warehouse efficiency by implementing improved shipping procedures and processes.
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Patient Care Coordinator
Western Dental & Orthodontics
11.2018 - 09.2020
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Receptionist Clerk
PACIFIC EYE INSTITUTE
02.2017 - 09.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Patient Coordinator
Desert Dental Group
01.2016 - 11.2017
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
Warehouse Operator
Amazon
10.2014 - 01.2016
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Assisted in the development of key performance indicators for the warehouse team, driving continuous improvement initiatives across all areas of operation.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
Education
DENTAL ASSISTANT LISCENSE - DENTAL
SAN BERNARDINO ROP DENTAL ASSISTING SCHOOL
Hesperia, CA06.2010
High School Diploma -
HESERIA HIGH SCHOOL
Hesperia, CA05.2008
Skills
- Billing
- Data entry proficiency
- Regulatory Compliance
- Invoice Processing
- Insurance billing procedures
- Payment posting
- Customer Service
- Team Collaboration
- Microsoft Office, Excel, Powerpoint, E-commerce, Sales force, Outlook
- Forklift, Electric Pallet Jack, Cherry Picker
- Leadership, training and mentoring
- SAP, Sales Force, Manhattan Scale, DHL, UPS, FedEx
Timeline
Biller
Esthetic Partners Dental Group
07.2023 - Current
Warehouse Shipping Lead
SNAP ONE
09.2020 - 07.2023
Patient Care Coordinator
Western Dental & Orthodontics
11.2018 - 09.2020
Receptionist Clerk
PACIFIC EYE INSTITUTE
02.2017 - 09.2018
Patient Coordinator
Desert Dental Group
01.2016 - 11.2017
Warehouse Operator
Amazon
10.2014 - 01.2016
DENTAL ASSISTANT LISCENSE - DENTAL
SAN BERNARDINO ROP DENTAL ASSISTING SCHOOL
High School Diploma -
HESERIA HIGH SCHOOL
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