Chantal Darling Powell
Ardmore
Summary
Versatile and achievement-oriented professional with a background at Justin Family Medical, where I enhanced patient experience and streamlined office operations. Skilled in computer applications like Klara and Advance MD, and adept at multitasking with a positive attitude. Proven track record in improving customer satisfaction and efficiently managing tasks.
Overview
39
39
years of professional experience
Work History
Medical Office Assistant
Justin Family Medical
310 West 2nd Street
03.2017 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Supported office staff and operational requirements with administrative tasks.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 3-physician, Family Health Care medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Marketing Associate
Lakeland Marketing
207 E. Main Street
06.2015 - 10.2017
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Assistant Manager
Big Lots
5000 Main Street The Colony Tx. 75056
02.2013 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager
Kroger
1592 Loop 288 Denton Tx. 76205
06.1986 - 11.2012
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Denton High School
Denton, TX05-1982
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Windows
- Klara
- Advance MD
- Micro Soft
- Outlook Email
- MAC PC
- Attention to detail
- Positive attitude
- Insurance verification
Timeline
Medical Office Assistant
Justin Family Medical
03.2017 - Current
Marketing Associate
Lakeland Marketing
06.2015 - 10.2017
Assistant Manager
Big Lots
02.2013 - 08.2016
Department Manager
Kroger
06.1986 - 11.2012
High School Diploma -
Denton High School