Summary
Overview
Work History
Education
Skills
Timeline
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Chantal Darling Powell

Ardmore

Summary

Versatile and achievement-oriented professional with a background at Justin Family Medical, where I enhanced patient experience and streamlined office operations. Skilled in computer applications like Klara and Advance MD, and adept at multitasking with a positive attitude. Proven track record in improving customer satisfaction and efficiently managing tasks.

Overview

39
39
years of professional experience

Work History

Medical Office Assistant

Justin Family Medical
03.2017 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Supported office staff and operational requirements with administrative tasks.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
  • Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
  • Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Registered patients and completed associated paperwork for accurate records.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for 3-physician, Family Health Care medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Marketing Associate

Lakeland Marketing
06.2015 - 10.2017
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.

Assistant Manager

Big Lots
02.2013 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Department Manager

Kroger
06.1986 - 11.2012
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

Denton High School
Denton, TX
05-1982

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Windows
  • Klara
  • Advance MD
  • Micro Soft
  • Outlook Email
  • MAC PC
  • Attention to detail
  • Positive attitude
  • Insurance verification

Timeline

Medical Office Assistant

Justin Family Medical
03.2017 - Current

Marketing Associate

Lakeland Marketing
06.2015 - 10.2017

Assistant Manager

Big Lots
02.2013 - 08.2016

Department Manager

Kroger
06.1986 - 11.2012

High School Diploma -

Denton High School

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Chantal Darling Powell