Chantal Dumond
Tamarac,FL
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike. Passionate individual with exceptional skills in patient resource and referral management. An energetic Behavioral Health Specialist considered an expert communicator and a dedicated patient advocate.
Overview
17
17
years of professional experience
Work History
Behavioral Health Specialist
Broward County
03.2020 - Current
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Created progress reports, assessments and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Identified appropriate treatment resources and recommended patients for these services.
Eligibility Specialist
Chrysalis Recovery Source
05.2019 - 12.2019
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Residential Supervisor
Agency For Treatment Center
05.2018 - 06.2019
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Adjudicator
Department Of Economic Opportunity Reemployment
07.2016 - 05.2018
- Completed in-depth evaluations based on detailed data provided by [Type] and [Type] individuals.
- Collected public input on proposed changes and gave appropriate weight to provided opinions.
- Articulated opinions and binding decisions through public presentations and written documentation.
- Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.
- Contributed issue knowledge and key expertise to meetings focused on unemployment issues concerns.
- Evaluated unemployment applications documents to determine compliance with standards and make effective approval or denial judgments.
- Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
- Reviewed [unemployment applications anddecisions with careful consideration based on factors such as function, cost and risks.
Eligibility Specialist
Adreima
03.2012 - 09.2014
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Team Lead
Iqor Holdings
01.2011 - 03.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Directed and supervised team of 8engaged in and development.
Lead Advocate
Women In Distress Of Broward County
01.2007 - 12.2010
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Education
Associate of Arts - Education
Broward College
Fort Lauderdale, FL05.2023
Skills
- Medication Management
- Outreach Programs
- Behavioral Health
- Crisis Intervention
- Behavioral Treatment Services
- Assessment Reports and Other Documentation
- Client Coping Mechanisms
- Intervention Strategies and Techniques
- Treatment Plans
Accomplishments
- Resolved product issue through consumer testing.
- Achieved by completing with accuracy anfficiency.
Languages
Creole
Full Professional
Timeline
Behavioral Health Specialist
Broward County
03.2020 - Current
Eligibility Specialist
Chrysalis Recovery Source
05.2019 - 12.2019
Residential Supervisor
Agency For Treatment Center
05.2018 - 06.2019
Adjudicator
Department Of Economic Opportunity Reemployment
07.2016 - 05.2018
Eligibility Specialist
Adreima
03.2012 - 09.2014
Team Lead
Iqor Holdings
01.2011 - 03.2014
Lead Advocate
Women In Distress Of Broward County
01.2007 - 12.2010
Associate of Arts - Education
Broward College
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