Chantal Franco
Stansbury
Summary
Customer-focused professional with extensive experience in fast-paced service environments. Fluent in English and Spanish, skilled in problem-solving and fostering relationships with clients and team members. Committed to team success and adaptable to new challenges. Dependable general worker with a strong work ethic, proficient in manual labor and equipment operation while maintaining a safe and organized workspace.
Overview
2
2
years of professional experience
Work History
Assisted Traveler
PROSPECT AIRPORT SERVICES
SALT LAKE CITY
09.2025 - Current
- Assisted travelers with wheelchairs and mobility needs, ensuring safe and comfortable boarding and deplaning.
- Delivered excellent customer service by providing clear communication, patience, and support to passengers under time-sensitive conditions.
- Coordinated with airport staff and gate agents to enhance passenger flow and minimize delays.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Addressed customer requests and provided information to boost overall satisfaction.
- Operated equipment and machinery following safety guidelines to ensure operational reliability.
- Managed inventory and supplies to ensure materials were available.
Back of house/Shift Supervisor
MENCHIES FROZEN YOGURT
Tooele
02.2025 - 09.2025
- Supervised daily operations, enforcing company policies to maintain standards.
- Led team members and daily store operations to ensure efficient workflow.
- Trained and coached new employees.
- Delivered excellent customer service and resolved customer concerns quickly.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated with front of house staff to facilitate seamless service transitions.
- Performed nightly cash register closures to ensure accurate financial reporting.
Order Processor
CAFE RIO MEXICAN RESTAURANT
Tooele
10.2023 - 06.2024
- Processed orders quickly and accurately.
- Delivered consistent customer satisfaction in a high-volume setting.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Addressed and resolved customer complaints to enhance overall dining experience.
- Prepared and cooked a variety of meals following standardized recipes.
- Operated kitchen equipment such as ovens, grills, and fryers safely and efficiently.
- Followed established procedures and requirements for safe food handling, storage and service.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Education
General Education Courses -
Salt Lake Community College (SLCC)
Taylorsville, UT04-2027
GED high school diploma -
Stansbury High School
Stansbury, UT05-2025
Skills
- Airline Support
- Airport Support
- Customer Service
- Cash Handling
- POS Systems
- Problem-Solving
- Conflict Resolution
- Time management
- Teamwork
- Communication
- Verbal communication
- Active listening
- Verbal communication
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
volunteer, habitat for humanity - South Africa (2021)
References
References available upon request.
Timeline
Assisted Traveler
PROSPECT AIRPORT SERVICES
09.2025 - Current
Back of house/Shift Supervisor
MENCHIES FROZEN YOGURT
02.2025 - 09.2025
Order Processor
CAFE RIO MEXICAN RESTAURANT
10.2023 - 06.2024
General Education Courses -
Salt Lake Community College (SLCC)
GED high school diploma -
Stansbury High School