Summary
Overview
Work History
Education
Skills
Initiatives
Timeline
Generic

Chantal Granicki

Summary

Results-driven technology professional with a successful background in maintaining efficient ADP systems through leveraging infrastructure and operational knowledge. Tier 3 support specialist prepared for impactful contributions in support services, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth. Experienced in community engagement, relationship building, program management, conflict resolution, and customer relationship management. Utilizes strategic communication techniques to drive sales and foster customer loyalty while collaborating effectively with team members.

Overview

8
8
years of professional experience

Work History

Technical Support Services Specialist

ADP
08.2022 - Current
  • Troubleshot and resolved complex technical issues for diverse client environments.
  • Collaborated with cross-functional teams to enhance product functionality and user experience.
  • Analyzed support ticket trends to identify recurring issues and propose strategic solutions.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Delivered Tier-3 support and SME input to internal associates.
  • Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
  • Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
  • Evaluated existing processes, recommending enhancements that improved overall Salesforce system performance and user experience.

Senior Client Consultant

ADP
07.2022 - Current
  • Specifically selected as one of two Dedicated Team Members out of 240+ associates
  • Delivered exceptional customer service to dedicated and wholesale clients by leveraging extensive of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming and positive experiences
  • Supported over 10 New Hire classes, through personal one on one guidance and training
  • Developed personal empathetic client relationships and earned reputation for service excellence with over 45 + dedicated accounts valued at $2million CAV
  • Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
  • Offered troubleshooting of connectivity issues across networks with different time clock models
  • Implemented promotional displays to enhance product visibility and drive customer interest.
  • Integrated automation into monitoring and security measures to reduce required employee attention
  • Executed billing tasks and recorded information in company databases
  • Supported over 30+ New Hires, through personal one on one guidance and training standalone accounts
  • Collaborated with HRBP's with new company code integrations, providing database demos, extensive knowledge and expectations and step by step process to ensure service excellence
  • Recommended products to customers, thoroughly explaining details
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Senior Client Consultant

ADP
03.2020 - 12.2022
  • Delivered exceptional customer service to dedicated clients by leveraging extensive knowledge of Time & Attendance, Time Keeping, Time Keeping +, ezLaborManager, RUN, PEO/ASO products and services while creating welcoming, positive experiences
  • Investigated and resolved client inquiries and complaints quickly
  • Supported New Hires, through personal one on one guidance and training
  • Developed personal empathetic client relationships and earned reputation for service excellence
  • Collaborated with Key Executives and Human Resource Business partners, to resolve critical social media, corporate and interdepartmental escalations
  • Effectively communicated with Project Greenfield migration project managers about account changes, and billing expectations through WFN upgrades
  • Devised workaround solutions for ezLaborManager-related issues, resulting in long term resolutions
  • Offered troubleshooting of connectivity issues across networks with different time clock models
  • Integrated automation into monitoring and security measures to reduce required employee attention
  • Executed billing tasks and recorded information in company databases
  • Established extensive procedures and policies for troubleshooting and resolving hardware and software issues

Associate Client Support Consultant

ADP
05.2017 - 10.2019
  • Investigated and resolved client payroll and timecard inquiries to facilitate resolution
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Responded proactively and positively to rapid change
  • Helped large volume of clients every day with optimism and focus on service excellence
  • Analyzed and escalated complaints, issues to designated departments for investigation and response
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Documented client progress through case notes and documentation.


Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
12-2025

Associate of Arts - Psychology

El Paso Community College
05.2021

Skills

  • Effective verbal and written communication
  • Calm and Professional Under Pressure
  • Innovative problem resolution
  • Active listening and learning
  • Relationship and rapport building
  • Empathy and emotional intelligence
  • Interpersonal communication techniques
  • Team-Oriented and Cooperative
  • Effective Time management
  • Proficient in Microsoft Windows
  • Salesforce proficiency

Initiatives

  • Project Greenfield Ambassador ( 2019 - Ongoing)

SME

- Collaborates with Migration Project Managers in Majors business unit as the ezLaborManager SME.

- Processed all configurations and clock swaps.

- Updated documentation, reports and CEH cases with financial information.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.

- Effective liaison between migrating clients and internal departments.


  • TLM Biometric Task Force ( November 2021 - January 2021)

- Educated clients in specific states that required biometric consent, and assisted with
time clock enrollment process, time clock upgrades and time clock troubleshooting.

- Reviewed audit and monitoring reports related to biometric consent.

- Stayed current with latest changes to applicable regulatory standards and company procedures.

- Supported and trained customers on compliance-related issues.



  • Yoga ( May2019 - June 2019)
  • Explained different yoga styles and poses to students.
  • Developed safe and effective exercise programs for ADP associates.
  • Adhered to all facility rules for safety, compliance.
  • Motivated ADP associates to achieve their personal fitness goals through developing and modifying routines.

Timeline

Technical Support Services Specialist

ADP
08.2022 - Current

Senior Client Consultant

ADP
07.2022 - Current

Senior Client Consultant

ADP
03.2020 - 12.2022

Associate Client Support Consultant

ADP
05.2017 - 10.2019

Associate of Arts - Psychology

El Paso Community College

Bachelor of Arts - Psychology

Southern New Hampshire University

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