Chantal Harrigan
Lawrenceville,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phone - Medical Assistant
Village Medical
05.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pre-Operations Coordinator
Mia Aesthetics
01.2021 - 05.2022
- Prepare patients for surgery
- Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart.
- Give instructions to patients as instructed by physician or physician assistant
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization's required
- All other duties as assigned by clinical coordinator or practice administration
- Help with office inventory
- Medical Scribe
- Introduced new methods, practices, and systems to reduce turnaround time.
Medical Transcriber
Governor Juan F. Luis Hospital & Medical Center
09.2018 - 08.2020
- Enter medical reports into electronic health records systems
- Listen to the recorded dictation of a doctor or other healthcare professional
- Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters,and other documents
- Review and edit drafts prepared by speech recognition software, making sure that the transcription incorrect, complete, and has a consistent style
- Translate medical abbreviations and jargon into the appropriate long form
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Follow up with the healthcare provider to ensure the accuracy of the reports
- Submit health records for physicians to approve
- Follow patient confidentiality guidelines and legal documentation requirement.
- Maintained security and privacy of records to protect patients and providers.
- Applied medical terminology related to provider-specific treatments and techniques.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained 80% accuracy rate for spelling and content
Medical Assistant Emergency Room
Governor Juan F. Luis Hospital & Medical Center
02.2014 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Wireless Sales Associate
Choice Wireless
10.2010 - 02.2014
- Activated both contract and pre-paid wireless phones for numerous customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Tracked and recorded department inventory of products.
- Maintained accurate records of sales and customer information.
- Assisted and supported training of new sales associates.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Operated product tools, equipment and point of sale terminals.
- Performed in-store product demonstrations at assigned events.
- Maintained sound knowledge of company product suites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
- Increased monthly sales 75% by recommending seasonal buy one get one sales, rebates and limited time offers
Secretary
United Steelworkers
06.2011 - 06.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained electronic filing systems and categorized documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
Bachelor of Science - Nursing
South College
Knoxville, TN03.2025
Associate of Science - Health Science
South College
Atlanta05.2022
High school diploma or GED -
St. Croix Educational Complex
St. Croix06.2006
Skills
- Assisting with Physical Exams
- Clinical Applications
- Direct Patient Care
- Customer Service
- Proper Sterilization Techniques
- Charting Expertise
- Restocking Lab Supplies
- EMR Systems
- Advanced Anatomy Knowledge
- Account Management
- Medical Histories and Vital Statistics
- Privacy and Confidentiality
- Wound Care and Irrigation
- Case Management
- Verbal and Written Communication
- Lead Generation
Accomplishments
- Awarded Ms. St. Croix 2007 - 2008
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- BLS Certification
- Medical Assistant
Timeline
Phone - Medical Assistant
Village Medical
05.2022 - Current
Pre-Operations Coordinator
Mia Aesthetics
01.2021 - 05.2022
Medical Transcriber
Governor Juan F. Luis Hospital & Medical Center
09.2018 - 08.2020
Medical Assistant Emergency Room
Governor Juan F. Luis Hospital & Medical Center
02.2014 - 09.2018
Secretary
United Steelworkers
06.2011 - 06.2013
Wireless Sales Associate
Choice Wireless
10.2010 - 02.2014
Bachelor of Science - Nursing
South College
Associate of Science - Health Science
South College
High school diploma or GED -
St. Croix Educational Complex
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