Chantal Hawkins
Jacksonville,FL
Summary
Proven track record in enhancing customer satisfaction and retention, demonstrated at Ally Bank through effective problem-solving and exceptional communication skills. Adept in multitasking and maintaining attention to detail, I excel in fast-paced environments, significantly contributing to team and organizational goals. Skilled in computer applications and client relations, I consistently exceed performance metrics.
Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
Ally Bank
06.2024 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Universal Banker
Hancock Whitney Bank
12.2023 - 06.2024
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Personal Banker
Citizens National Bank of Meridian
06.2019 - 07.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Monitored customer accounts to detect irregularities or suspicious activity.
Player Services Representative
Bok Homa Casino
03.2017 - 06.2019
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Handled cash transactions with accuracy and integrity, ensuring proper balance counts at the beginning and end of each shift.
- Maintained accurate records of transactions to ensure smooth operations at the gaming floor.
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Raleigh High School
Raleigh, MS05-2013
Skills
- Goal setting and achievement
- Client retention strategies
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Customer Solutions Specialist
Ally Bank
06.2024 - Current
Universal Banker
Hancock Whitney Bank
12.2023 - 06.2024
Personal Banker
Citizens National Bank of Meridian
06.2019 - 07.2023
Player Services Representative
Bok Homa Casino
03.2017 - 06.2019
High School Diploma -
Raleigh High School
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