CHANTAL HERNANDEZ LAGUNA
Naples
Summary
Dedicated and bilingual professional with over 3 years of experience in customer service, administrative support, and healthcare settings. Proven ability to communicate effectively in both English and Spanish, with strong organizational and interpersonal skills. Experienced in managing client relations, coordinating appointments, scribing medical information, translating medical terminology, and supporting cross-functional teams. Committed to delivering exceptional service, maintaining professionalism, and contributing to seamless operations in both clinical and corporate environments. Currently in gap year while preparing to apply to medical school with a strong passion for patient care and healthcare service excellence.
Overview
7
7
years of professional experience
Work History
Volunteer- Medical Assistant & Scribe
Bonita Springs Lions Club
Bonita Springs
05.2021 - Current
- Welcome patients and escort them to exam rooms, ensuring a calm and organized clinical experience
- Scribe for physicians, document medications, and update patient medical histories in real time
- Serve as a Spanish translator during appointments, clearly communicating medical diagnoses and treatment plans
- Support eye technicians and physicians in preparing patients for surgical procedures including cataract, glaucoma, and diabetic retinopathy treatments.
- Demonstrate empathy and professionalism while contributing to efficient, patient-centered care
Customer Service Specialist
Germain BMW
Naples
08.2018 - Current
- Provide front-line customer service and administrative support in a luxury automotive environment
- Answer and direct incoming calls and voicemails; greet and assist showroom clients with professionalism
- Schedule and coordinate service appointments while maintaining accurate customer records in the online database
- Organize paperwork, manage FedEx shipping, track correspondence, and maintain office supply inventory
- Train new employees, coordinate staff schedules, and create Excel reports and filing systems for management
- Collaborate with departments to ensure a seamless customer experience and uphold dealership standards
Education
B.S. - Biology
Florida Gulf Coast University
Fort Myers05.2023
High School -
Estero High School
Estero05.2019
Skills
- Highly organized and efficient
- Patient Communication & Support
- Collaborative Teamwork
- Problem Solving
- Attention to detail
- Bilingual: Fluent in English & Spanish
- Time Management & Organization
- Positive attitude & Friendly Demeanor
Languages
Spanish
Extracurricular Activities
- Volunteer, Gulf Coast Medical Center – Fort Myers, FL | Mar 2023 – Present
Supported clinical staff by stocking supplies, restocking patient rooms, and providing comfort to patients. - Undergraduate Researcher, Bio Nanoparticle Research – Fort Myers, FL | Aug 2022 – 2024
Conduct research on nanoparticle technology as a potential therapeutic for infections and diseases, including toxicity studies in biological systems. - President & Treasurer, FGCU Lions Club – Fort Myers, FL | Jan 2022 – 2023
Led a pre-health student organization in collaboration with Bonita Springs Lions Club to coordinate community-based eye care volunteer efforts.
Timeline
Volunteer- Medical Assistant & Scribe
Bonita Springs Lions Club
05.2021 - Current
Customer Service Specialist
Germain BMW
08.2018 - Current
B.S. - Biology
Florida Gulf Coast University
High School -
Estero High School
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