Chantal Hernandez Zaldivar
Port Richey,Florida
Summary
With over 13 years of experience in enhancing team performance and customer satisfaction in Retail and Financial environments, as an Administrative Assistant and Store General Manager demonstrate the Results- Driven expertise in Financial reporting, P & L, Sales tracking, and training management, consistently exceeding Revenue goals through strategic promotions and effective merchandising. Passionate about fostering a culture of teamwork and collaboration, dedicated to meeting company objectives and elevating customer service standards. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
12
12
years of professional experience
1
1
Certification
Work History
Management Assistant
La Familia Pawn and Jewelry
09.2022 - 12.2024
- Experienced in lending and financial services. Managed daily Approvals in high sum of Cash handling and Checks Disbursements in and out of the Bank. Trained staff to improve customer service and security, driving team performance. managed over 30 calls a day from Clients and Corporate emails. Exceeded Revenue goals with strategic promotions and merchandising. Managed hiring and scheduling to optimize store operations and customer satisfaction. Collaborated with management to meet revenue targets and operational goals. Led promotional planning and merchandising, consistently surpassing targets. Fostered a collaborative culture, enhancing service, merchandising, and security standards.
General Store Manager
Value Pawn & Jewelry
10.2012 - 09.2022
- Led sales and management for 10 years, driving customer loyalty and service excellence. Results -Driven and Responsible for High amount of cash and checks Disbursements. Implemented inventory strategies, ensuring budget adherence and operational efficiency. Trained staff to improve team performance and customer satisfaction. Guided sales team to exceed targets, while fostering long-term customer relationships. Managed daily operations, including cash handling, merchandising, and store procedures, ensuring smooth operations and optimal product presentation. Developed training programs to enhance team skills and maintain high service standards.
Assistant Manager
Sweetbay Supermarket
09.2012 - 07.2015
- Managed daily store operations, driving sales with strategic inventory control. Led a team of 15, improving customer satisfaction by streamlining service processes. Implemented cost-saving measures, reducing operational expenses. Optimized inventory management and reduced waste through data-driven forecasting, achieving significant cost savings. Fostered a positive work environment, mentored new hires, and boosted team productivity with regular feedback. Introduced a customer loyalty program, increasing repeat business and average transaction value. Ensured compliance with health and safety regulations through audits, maintaining high store standards.
Education
Bachelor of Science - Bachelor of Bussines Administration in Finance
Southern New Hampshire University
Hooksett, NH01-2028
BS - Fine Arts
Hillsborough Community College
Tampa, FL06-2013
High School Diploma - undefined
Howard Blake High School
Tampa, FL06.2010
Associate of Arts - Music Education
Jose White Conservatory of Arts
Camaguey, Cuba.07-2008
Skills
- Negotiation and Customer Services
- Computer proficiency with Excel, Power Point and Microsoft office expertise
- Decision Making and Quality Assurance
- Team Leadership
- Problem-solving
- Attention to details
- Multitasking and Prioritization
- Financial reporting
- Creativity and Strategic Planning
- Store operations and organizations
- Consultative Sales
- Orientating, training and Compliance
- Project management
- Staff training and development
- Sales growth, Budgeting and finance
Certification
- Microsoft Certified, Data Analyst Associate - Microsoft
- Certification in Software Development
- Executive Leadership (2019)
- Certification Prep: Professional in Human Resources (PHR)
- Human Resources, Payroll
Languages
Spanish
Native or Bilingual
Timeline
Management Assistant
La Familia Pawn and Jewelry
09.2022 - 12.2024
General Store Manager
Value Pawn & Jewelry
10.2012 - 09.2022
Assistant Manager
Sweetbay Supermarket
09.2012 - 07.2015
High School Diploma - undefined
Howard Blake High School
- Microsoft Certified, Data Analyst Associate - Microsoft
- Certification in Software Development
- Executive Leadership (2019)
- Certification Prep: Professional in Human Resources (PHR)
- Human Resources, Payroll
Bachelor of Science - Bachelor of Bussines Administration in Finance
Southern New Hampshire University
BS - Fine Arts
Hillsborough Community College
Associate of Arts - Music Education
Jose White Conservatory of Arts
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