Chantal Irby
Lancaster,TX
Summary
A self-motivated with exceptional leadership and organizational skills, encompassed with key values of integrity, honesty, teamwork, growth and results oriented with a strong focus toward completion of team goals, communication and providing the highest quality of care for all members in a challenging and rewarding environment. Customer support and strong aptitude for working with little supervision in any environment. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Front Office Manager
Green Oaks Physical Therapy
10.2022 - Current
- Resolved patient billing issues in line with established guidelines.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
Front/Back Office Medical Assistant- X-Ray Tech
Premier Pain Centers
04.2022 - 10.2022
- Work closely with law firms for patients covered under LOP's to handle their records
- Manage all patient Records as well as prior authorizations
- Interviewed patients, measures vital signs and record information on patients charts
- Drawn and collect blood or urine samples from patients and prepare specimens for laboratory analysis
- Filled out procedure consents.
- Communicated with patient regarding test results and plan of care by phone or mail as directed by Physician.
- Formulated and documented patient care plans, charts, tests and examination results in medical record
- Prepared patients for diagnostic procedures, explains processes and positions patients to capture images requested by Physician
- Captured and developed diagnostic images following physicians' orders
- Reviewed diagnostic images' quality and filed diagnostic images into appropriate patient records
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
PRIOR AUTHORIZATION SPECIALIST
RADIOLOGY TECHNOLOGIST, Chronic Pain Relief
09.2018 - 09.2019
- Captured and developed diagnostic images following physicians' orders
- Reviewed diagnostic images' quality and filed diagnostic images into appropriate patient records
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Captured and developed diagnostic images following physicians' orders.
- Reviewed diagnostic images' quality and filed diagnostic images into appropriate patient records.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills
- Worked with nurses and other clinic staff to process patients and direct them to appropriate departments
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Ensured all surgical equipment was working properly
MEDICAL ASSISTANT
MERCY ASC
02.2018 - 09.2018
- Reduced exposure to radiation by using beam-restrictive devices and patient shielding techniques
- Oversaw day-to-day department operations, including scheduling, patient coordination, inventory management, and department and equipment maintenance
- Captured and developed diagnostic images following physicians' orders
- Developed and labeled diagnostic images and films in accordance with established quality standards and updated patient records
- Communicated with patients by phone and via written correspondence
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Sterilized medical equipment after each procedure
- Ordered and received disposable supplies and created SAP purchase orders
- Followed all principles of asepsis and infection control
- Order all needed supplies from appropriate vendors
- Received delivered supplies, enters them into computer, and places them in appropriate locations
- Continually reviewed existing par levels of stock and increase/decrease as needed
- Maintained accurate purchase order/inventory control filing system
- Maintain adequate inventory of supplies for all surgical procedures
- Maintained par levels and ordered supplies as per policy of facility
- Ordered special equipment as needed for individual cases and coordinated equipment arrival time to ensure that proper processing and handling needs are addressed
- Maintained computer records, updating supplies and pricing in timely manner
LEAD MEDICAL ASSISTANT- CREDENTIALING SPECIALIST
OR TECH- S, TEXAS PAIN PHYSICIANS
12.2016 - 01.2018
- Prepared patients for radiologic procedures
- Protected patient, self, and other staff from radiation hazards
- Taken x-rays following established procedures for patient care and safety, which involves spinal x-rays (AP lateral and oblique)
- Adjusted/set radiographic controls
- Positioned patients and take x-rays of specific parts of patient's body as requested by physicians
- Verified x-rays for clarity of image, retaking when needed
- Distributes x-rays to appropriate medical staff
- Maintained required records including patient records, daily log books, and monthly reports
- Performed quantity and quality control checks to assure x-ray units meet standards required by laws, rules, and departmental policies
- Complies with safety standards
- Cleaned, maintained, and made minor adjustments to radiographic equipment, including determining equipment repairs
- Maintained radiographic supplies, film and orders as necessary
- Ordered all needed supplies from appropriate vendors
- Received delivered supplies, enters them into computer, and places them in appropriate locations
- Maintained accurate purchase order/inventory control filing system
- Maintain adequate inventory of supplies for all surgical procedures
- Ordered special equipment as needed for individual cases and coordinated equipment arrival time to ensure that proper processing and handling needs are addressed
- Maintained computer records, updating supplies and pricing in timely manner
- Created logs, documents, binders, other for organizing all important ASC/Clinic/Company information
- Assisted the creation of ASC Policy & Procedures which assured that Texas Pain Physicians passed the state inspection for ASC operation and certification.
MEDICAL ASSISTANT
PHILLIPS FAMILY MEDICAL
05.2015 - 09.2016
- Answers phones
- Performed general nursing to patients by following established standards and procedures
- Greeted patients and takes them back to rooms
- Performed preliminary physical tests to accurately record results in patient history summary. Interviewed patients, measures vital signs and records information on patients charts
- Drawn and collect blood or urine samples from patients and prepare specimens for laboratory analysis
- Prepares examination rooms and maintains daily cleaning list
- Filled out procedure consents
- Scheduled patients for diagnostic testing and follows up to ensure completion of testing
- Communicated with patient regarding test results and plan of care by phone or mail as directed by Physician
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Formulated and documents patient care plans, charts, tests and examination results in medical record
- Prepared patients for diagnostic procedures, explains process and positions patients to capture images requested by
- Physician
- Escalated non-routine issues to Office Manager or Physician
- Performed other duties as assigned by Office Manager or Physician
MEDICAL LABORATORY SPECIALIST
United States Army
10.2005 - 12.2007
- Performed elementary blood banking and clinical laboratory procedures in hematology, immunohematology, clinical chemistry, serology, bacteriology, parasitology and urinalysis
- Collected blood specimens by venipuncture and capillary puncture
- Packed, unpacked, inspected, stored and distribute blood and blood products
- Assembled, disassembled and maintained laboratory equipment
CUSTOMER SERVICE REPRESENTATIVE
General Motors Corporation
09.2004 - 10.2005
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Education
Bachelor of Science - HEALTH SCIENCES
Trident University International
2011
Associate of Science - Health Sciences
George Washington University, The
Washington, DC2008
Skills
- Information documentation
- Staffing management
- Relationship and team building/ Team Leadership
- Personal and professional integrity
- Staff training and development
- Computerized charting specialist
- Claims analysis/ Insurance Verification Eligibility Determinations
- Equipment maintenance/ Instrument handling
- Flow sheet charting skillfulness/ Maintaining records/ Budgeting expertise
- In-depth claims knowledge/ Insurance Company Knowledge
- Quality Assurance/ Logistics coordination
- Critical thinking/ Organization
- First Aid/CPR
- Electronic Health Records Systems
- Customer Satisfaction/ Complaint Processing
- Team Collaboration
- Phone and Email Etiquette/ Multi-Line Telephone Systems
- Verbal and Written Communication
- Flexible
- Microsoft Office
- Supplier relationship management/ Purchase orders
- Policy improvements
- Problem resolution ability/ Resourcefulness/ Decision-making
- Issue research
Certification
CPR certified through American Heart Association
Nationally Registered Certified Medical Assistant (NRCMA)
Timeline
Patient Access Representative/Front Office Manager
Green Oaks Physical Therapy
10.2022 - Current
Front/Back Office Medical Assistant- X-Ray Tech
Premier Pain Centers
04.2022 - 10.2022
PRIOR AUTHORIZATION SPECIALIST
RADIOLOGY TECHNOLOGIST, Chronic Pain Relief
09.2018 - 09.2019
MEDICAL ASSISTANT
MERCY ASC
02.2018 - 09.2018
LEAD MEDICAL ASSISTANT- CREDENTIALING SPECIALIST
OR TECH- S, TEXAS PAIN PHYSICIANS
12.2016 - 01.2018
MEDICAL ASSISTANT
PHILLIPS FAMILY MEDICAL
05.2015 - 09.2016
MEDICAL LABORATORY SPECIALIST
United States Army
10.2005 - 12.2007
CUSTOMER SERVICE REPRESENTATIVE
General Motors Corporation
09.2004 - 10.2005
Bachelor of Science - HEALTH SCIENCES
Trident University International
Associate of Science - Health Sciences
George Washington University, The
CPR certified through American Heart Association
Nationally Registered Certified Medical Assistant (NRCMA)
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